Technology Adoption Specialist

Technology Adoption Specialist

Location: Chicago, Charlotte, Iselin, or Frisco

Pay: Competitive based on experience

Primary Objective

Get as many Client associates as possible to use more features of the apps that Client's collaboration technology department provides to ensure we're getting the maximum return on investment in our technology.

Job Responsibilities

• Partner with Client's Learning & Development department to create Client specific learning content like videos, job aids, and success stories.
• Create new and maintain existing knowledge base articles in Client's technical knowledge base.
• Maintain internal SharePoint websites by publishing news articles, promoting technology adoption, and keeping the content up to date.
• Meet with Client associates from individual contributors, people leaders, and executive leadership to understand their needs, provide best practices, and help influence strategy on collaboration technology.
• Survey Client populations to understand how collaboration technology is used at Client, assess results that will influence the collaboration technology roadmap.
• Facilitate in-person roadshows and other internal promotional events.
• Author communications that inform Client associates of changes, new features, and promote the usage of collaboration technology within Client.
• Host 'office hours' style weekly meetings where any Client associate can join to get guidance on how to use collaboration technology.
• Provide basic guidance to Client associates on using all technology.
• Assess the usage of technology platforms and proactively engage lines of business when they are not using the workspaces they have.
• Periodically meet with our vendors to understand their strategic roadmaps, understand how it affects Client associates, and create guidance for Client associates based on the information.
• Monitor shared mailboxes, Viva Engage communities, and Teams channels for questions about the collaboration technology platforms.

Preferred Skills

• Strong presentation & communication skills.
• Experience with Microsoft 365 applications like SharePoint, Microsoft Teams, OneDrive, and Outlook.
• Microsoft 365 Certified: Fundamentals certification.
• Experience creating no code apps in the Microsoft Power Platform.
• Experience creating SharePoint sites.
• Experience operating with the agile methodology to get work done (Scrum & Kan Ban).

Travel

• 15% or less required.

Job Location

• No preference.

Scope of Responsibility

• We support all of Client and most of Nuveen, excluding Nuveen Global which already employs a technology trainer and any Nuveen affiliates that are not on the Client technology platform. This is approximately 20,000 associates.