Experience Center Coordinator

Customer Experience Center Coordinator

The newest Crestron Experience Center is open in Midtown Manhattan at 33rd/Lexington providing unique experiences for our customers in a hands-on, immersive environment. We are looking for a dynamic, service-oriented person to manage this complex space. Part meeting space, part showroom and part technical playground, the Crestron Experience Center hosts clients, dealers, and partners alike to present and educate on all we have to offer.

We are seeking an Experience Center Coordinator who will serve as the CEC's (Crestron Experience Center's) core logistics person. From calendar coordination to site preparation and everything in between, this multi-faceted team member is the key to making the CEC run smoothly. In this role you will manage the visit calendar, visit logistics, and related support for this dynamic and ever-changing Center where our top sellers close our biggest deals. A successful candidate comes to us with a can-do attitude, ready to manage the multiple moving parts of an Experience Center from scheduling to site management with a focus on service excellence.

This is an on-site role: Monday - Friday at 33rd & Lexington Avenue NYC location.

Responsibilities:

• Reinforce the effectiveness of our Experience Center Program booking process for the New York location with customer service focus.
• Build trust through strong relationship building skills among peers and leaders alike.
• Support the planning process for all upcoming visit requests including planning discussions, agenda building, catering requests and tour coordination.
• Enhance the customer experience with detail-oriented day-of site preparation, logistics, and hosting, including room preparation and possible demo support.
• Win as a team by providing logistical support to Experience and Technical Marketing teams including ordering and tracking of products for the various US centers, managing vendor relationships and related inventory
• Promote the program by assisting in the improvements of technical systems as needed which can include internal website and/or booking system.
• Boost internal satisfaction by helping to create unique experiences for our customers, dealers and partners, every time they walk through our doors.

Qualifications:

• 3 - 5 years in a service/support-oriented office or events role.
• 3 - 5 years as part of a cross-functional or team-based operation
• Proficiency in Microsoft Office suite: Outlook, MS-Word, Excel, Powerpoint
• Familiarity with CRM systems, visitor management tools, and basic reporting
• Ability to be onsite on location in Midtown Manhattan Monday - Friday 8:30 AM-5:30 PM with occasional overtime past 5:30 PM.
• Ability to lift small office equipment and/or boxes up to 20 pounds
• Effective communication, presentation and people skills

Compensation: Per applicable state requirements, the annual pay range for this position ($45,000 - $60,000) reflects the hiring range for candidates. This role is eligible for overtime pay. Also note, an individual's offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.

Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers. At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron's success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together. EOE/M/F/D/V *No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.