Service Technician

Job Description

Job Description

Division: Operations

Position: Field Service Technician

Reports To: Service Manager

Employee Type: Full-time

Job Summary

A field service technician will provide quality installation, inspections, maintenance and repair service for hoist and crane equipment. A field service technician will also uphold the highest level of professional integrity and ethics as required to instill customer confidence and continued success in service.

Essential Duties

•Troubleshoot, repair and inspect overhead cranes and hoists, below the hook devices and other lifting devices.

•Perform scheduled preventive maintenance activities on equipment.

•Support customers by effectively interfacing with customer and office in repairing equipment as needed.

•Evaluate and make recommendations regarding required repairs for customers.

•Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; and recommending system improvements.

•Service overhead crane systems by performing quality installations; performing OSHA/ANSI equivalent inspections; documenting and completing warranty work; troubleshooting breakdowns; performing preventive maintenance; and responding to emergency service/breakdown calls.

•Document service and installation actions by completing forms, reports, and inspection checklist.

•Builds and maintains customer confidence by maintaining good response time, informing customer of problems, and completing the job in a timely manner.

•Maintain professional presentation, timeliness, appearance, and organization in all areas.

Key Performance Indicators (KPIs)

Indicators of success and satisfactory job performance will include but may not be limited to:

• TBD

Other subjective factors considered in assessing job performance include the ability to balance applied expertise and knowledge with “soft skills” such as interpersonal skills, communication ability, aptitude for learning and adaptation, computer skills, abstract and conceptual thinking, and accurate planning and prediction of operational activities.

Required Skills and Knowledge

• Ability to work under pressure and deadlines

• Ability to work independently.

• Ability to work well with others.

• Ability to fabricate and weld structures (structural welding only if certified).

• Ability to perform inspections to OSHA/ANSI criteria

• Ability to troubleshoot electrical circuits, single or three phase and AC or DC.

• Ability to assemble and repair complex machinery.

• Excellent communication skills.

• Ability to work at heights.

• Willingness to travel.

• Safety oriented.

• Maintain confidentiality.

• Quality and results driven.

• Good driving record.

• Ability to drive a service truck with a trailer.

• Ability to drive in in-climate weather including but not limited to rain, sleet, snow, high wind, and icy conditions.

• Ability to drive at night.

• Ability to use hand tools, power tools...etc.

• Ability to lay out column spacing for new installs.

• Ability to work a flexible schedule, including overtime.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment and Equipment Used

This job operates in a field environment. Equipment used includes hand tools; power tools; lift equipment; material handling equipment, ear plugs, steel-toed shoes, gloves; safety glasses, lanyard and body harness.

• 50% Indoor 50% Outdoor. Good ventilation, noise Occasional to Continuous

Physical Demands

Occasional=1-33% Frequent=34-66% Continuous=67-100%

(According to the Dictionary of Occupational Titles)

Non-material handling:

• Bending: Frequent. Various bending and low-level positions are performed while working.

• Squatting: Frequent. Various positions required.

• Kneeling: Frequent. Various positions required.

• Balance: Continuous.

• Overhead reach: Frequent. Performed while working on equipment.

• Ladder: Frequent. Used when working on equipment.

• Personnel Lifting Equipment: Frequent. Used when working on equipment.

• Hand controls: Occasional. Hand controls are used for testing and operating machinery.

• Tools used: Frequent. Tools commonly used include screwdrivers, pliers, wrenches, welders, and cordless drills...etc.

• Sitting; Frequent. Sitting while driving to worksites.

• Standing/Walking: Frequent

• Fine motor coordination/manual dexterity: Frequent.

• Rotation: Frequent.

• Physical demand level: Moderate.

Material handling:

• Floor to waist: Occasional. Lifting may be performed at all levels from floor to overhead, up to 100 pounds.

• Pushing/pulling: Occasional.

• Physical demand level; Frequent.

Position Type/Expected Hours of Work

This is a full-time position. Normal days and hours of work are Monday through Friday, 7 a.m. to 4 p.m., but this is a 24/7 service position. This position regularly requires long hours (up to but not to exceed 14 hours) and weekend work.

Travel

Travel is primarily local during the business days, although out-of-town and overnight travel is expected.

Benefits

Standard benefits, including 401(k), PTO, health, dental, vision, life & disability insurance, a company vehicle to take to and from home, standard uniforms and $100 tool allowance per year.

Ace Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States. Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide. Ace’s e-commerce site provides thousands of material handling products to a nationwide customer base. These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.

Company Description

Ace Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States. Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide. Ace’s e-commerce site provides thousands of material handling products to a nationwide customer base. These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.