Media Client Success Manager

Job Description

Job Description

QUESTIONS TO ASK YOURSELF

Are you energized by building client relationships and bringing order to complex work? Do you take ownership, communicate clearly, and follow through without needing to be chased? Are you comfortable balancing client needs, internal priorities, budgets, deadlines, and changing circumstances? Do you want to join a growing agency where strong performance, sound judgment, and initiative are recognized?

If this sounds like you, then we should chat.

ABOUT THE ROLE

Part relationship builder. Part project manager. Part problem solver. As a Media Client Success Manager, you'll serve as the trusted day-to-day partner for clients running TV, radio, and other offline media campaigns. You’ll quarterback work across the agency, lead projects from kickoff through the entire account life cycle, keep clients and internal teams aligned, and anticipate challenges before they become roadblocks. If you enjoy bringing order to complexity, solving problems, and helping clients succeed, you’ll feel at home in this role.

KEY AREAS OF ACCOUNTABILITY

Client Communication & Relationship Management

• Serve as the primary day-to-day contact for assigned clients.
• Build trusted relationships through responsive, proactive, and thoughtful communication.
• Prepare agendas for and lead routine client status meetings.
• Document and communicate decisions, next steps, owners, and deadlines.
• Ensure expectations, responsibilities, and timelines are clear internally and externally.
• Facilitate productive conversations and guide clients toward decisions and outcomes.
• Navigate emerging concerns with professionalism and sound judgment.
• Gradually assume ownership of larger and more complex client relationships.

Project & Workflow Management

• Coordinate work across creative, media, digital, production, and analytics teams.
• Build, maintain, and own project timelines and milestones.
• Keep projects moving and proactively identify risks, dependencies, and potential delays.
• Manage client approvals, feedback, and revisions.
• Ensure deliverables are completed on time, within scope, and to the expected standard.

Account Administration

• Communicate monthly media budgets to clients and internal teams.
• Track client budget approvals and support accurate, timely invoicing.
• Maintain organized client records, project documentation, and reporting.
• Coordinate the preparation, delivery, signature, and storage of statements of work, contracts, and related documents.

Reporting & Analysis

• Gather performance data and prepare recurring campaign reports.
• Monitor dashboards and identify meaningful trends, opportunities, and areas of concern.
• Translate campaign data into clear insights for client presentations and internal discussions.
• Connect campaign performance to client goals and broader business outcomes.

Internal Coordination

• Lead internal campaign kickoff meetings.
• Coordinate production and project-specific working sessions.
• Clarify responsibilities, decisions, deadlines, and next steps.
• Follow up on outstanding work and hold owners accountable to commitments.
• Identify opportunities to improve client service and agency processes.

Supporting Business Growth

• Identify opportunities to expand the scope of work through day-to-day client conversations.
• Recognize emerging client needs, concerns, and business challenges.
• Bring potential growth opportunities to agency leadership.
• Assist with proposal development and scope definition.
• Support presentations and pitches through research, information gathering, deck development, and note-taking.

Strategic Thinking

• Anticipate client needs and identify opportunities before they are explicitly requested.
• Connect campaign performance to client objectives and business outcomes.
• Make thoughtful recommendations based on data, client goals, and agency expertise.
• Bring potential solutions, not just problems, to agency leadership.

QUALIFICATIONS

Who Should Apply?

• Someone who genuinely enjoys building relationships, talking to clients, and earning trust over time.
• Someone who communicates thoughtfully, clearly, and confidently whether you are leading a client meeting, writing an email, or navigating a difficult conversation.
• Someone who can connect the dots, recognize patterns, anticipate needs, and recommend thoughtful solutions rather than simply executing requests.
• Someone who can manage the details without losing sight of the bigger picture, balancing timelines, and checklists with the client’s goals.
• Someone who takes ownership, follows through on commitments, and proactively addresses issues.
• Someone who enjoys coordinating people and projects, even when priorities shift or the path forward is not perfectly defined.

Who Should Not Apply?

• Someone who prefers working independently with minimal client interaction.
• Someone who struggles to organize competing priorities or consistently follow through on details.
• Someone who avoids difficult conversations or hesitates to address concerns directly.
• Someone who needs complete instructions before taking action or making routine decisions.
• Someone who is primarily looking for a hands-on media buying, planning, or campaign-optimization role.

Experience

• At least three years of experience in agency account services, client services, or a similar client-facing role, with evidence of increasing responsibility.
• Proficiency with project management, reporting, and presentation tools.
• Strong written and verbal communication skills.
• Experience with television, radio, and print media is preferred.

Location Requirement

• This is a full-time, in-person position based in our Bloomington, Minnesota office near Interstate 494 and France Avenue.

VIDEN CORE VALUES

At Viden, how we work is just as important as what we accomplish. Our Core Values define the behaviors, attitudes, and standards we expect from every team member, regardless of role or tenure. Success on our team requires not only the skills to perform the job, but also a commitment to consistently living these values in how you work, collaborate, and contribute to our culture.

Crush the Day

• You show up prepared, engaged, and ready to make a meaningful contribution each day. You bring energy, initiative, and a strong work ethic without needing to be pushed.

Be Gritty

• You embrace challenges with courage, resourcefulness, and resilience. You adapt when circumstances change, persevere through obstacles, and remain committed to seeing things through to completion.

Own It

• You take responsibility for your work, your commitments, and your results. You proactively solve problems and focus on solutions while leaving excuses behind.

Win Together

• You build strong relationships, collaborate effectively, and support the success of your teammates and clients. You prioritize what is best for the team and the company because we achieve more together than we do alone.

WHAT VIDEN OFFERS

• Competitive salary
• Generous bonus program
• Health insurance
• Dental and vision insurance
• Health savings account and flexible spending account options
• 401(k) with company contribution
• Life insurance
• Profit-sharing program
• Generous PTO plus paid company holidays
• Summer Fridays (discretionary)
• Adoption assistance program
• Access to several voluntary programs (short-term and long-term disability insurance, critical illness, and accident insurance)
• Well-being resources covering emotional, physical, social, professional, and financial health
• Discounts on gym memberships, travel, grocery delivery services, pet health insurance, and more
• Free covered parking
• Company-sponsored events
• The opportunity to grow within a fast-paced, entrepreneurial marketing agency

Viden is a marketing and media buying agency built on the belief that huge results come from small, focused teams. We’re a highly experienced, intentionally lean team that helps clients acquire customers and drive revenue through smart, data-driven campaigns across TV, radio, digital, and social.

Company Description

Viden is a marketing and media buying agency built on the belief that huge results come from small, focused teams. We’re a highly experienced, intentionally lean team that helps clients acquire customers and drive revenue through smart, data-driven campaigns across TV, radio, digital, and social.