Team Leader

Description

Team Leader - SpinXpress

Redefining Laundry Starts with You

SpinXpress is a rapidly expanding, innovative laundry brand dedicated to transforming the laundry experience. Our mission is to make laundry simple, convenient, and even enjoyable through clean, modern facilities and a focus on exceptional service. We are distinguished by our passionate team, commitment to quality, and dedication to delivering an unparalleled customer experience.

As a Team Leader , you will be integral to our daily operations, inspiring your team, cultivating a positive atmosphere, and ensuring every customer has an excellent experience. You will be crucial in driving our culture of excellence and supporting our continued growth.

Who We're Looking For:

We are looking for an upbeat, motivated, and professional individual who leads with positivity. You should energize your team, exhibit meticulous attention to detail, and possess a strong commitment to service. Candidates with experience in retail, hospitality, or food service will excel in our fast-paced, customer-focused environment.

What You'll Do:

• Lead by example and empower your team to deliver outstanding service.
• Maintain a pristine and inviting store environment.
• Oversee daily operations, ensuring consistency and high quality.
• Foster a fun, collaborative workplace where team members thrive.

What You Bring:

• Demonstrated leadership skills and a passion for customer satisfaction.
• A team-first mentality and a desire to uplift those around you.
• An eagerness to grow with a brand that is making significant advancements in the industry.

What We Offer:

• Competitive hourly pay complemented by performance-based bonuses.
• Flexible and reliable scheduling options.
• A supportive, relaxed work culture that values teamwork and professional development.

Joining SpinXpress means becoming part of something more than just a job. You will contribute to shaping the future of a growing company while advancing your own career. If you are ready to be part of a brand that is revolutionizing the laundry industry, we'd love to meet you.

Responsibilities

• Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
• Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress.
• Recruit, interview, select, hire, and employ an appropriate number of people for your team.
• Coach, mentor, and develop the team, including overseeing new employee onboarding.
• Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.
• Handle cash management and transactions accurately.
• Provide oversight and direction to all team members in accordance with SpinXpress Policies and the Task List.
• Participation in and execution of promotional programs.
• Provide a consistent quality product to the customer while keeping costs low.
• Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
• Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.
• Train employees in processing sales and upselling to customers.
• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Empower employees to take responsibility and expect accountability with consistent feedback.
• Develop strategies that team members can use to better reach a project's goal.
• Assign tasks to team members and validate completion.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instructions to team members.

Qualifications

• Minimum of 2 years of leadership experience.
• On-the-job training.
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Knowledge and experience with inventory management.
• A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
• Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on-call when necessary.
• History of achieving and consistently exceeding professional goals.
• Enjoy being in a dynamic job where no task is above or below you.