Service Center Manager

Description


The company is seeking an experienced Service Center Manager to lead and grow its Boston territory. This role combines business management, technical direction, and sales efforts, ensuring the delivery of high-quality services to customers. HVM specializes in electrical engineering, testing, and maintenance for a variety of industries, including utilities, data centers, renewable energy, and commercial sectors.

Responsibilities:

• Drive sales, profit, and quality for the Boston service center.
• Conduct regular sales calls with existing major accounts and cultivate new accounts.
• Develop and present proposals or service contracts for HVM's services and repair work.
• Review and approve contracts in line with Limits of Authority.
• Collaborate with the Region Director, Regional Sales Manager, and Marketing Services to promote new business opportunities.
• Develop and review the Area Profit
• Plan to ensure work aligns with business objectives.
• Conduct regular management committee meetings for effective communication and progress reviews.
• Prepare weekly invoicing and monthly Status Reports with staff.
• Audit and review field jobs.
• Supervise and ensure the safety and technical training of Field Engineers and Technicians.
• Coordinate technical training and support career development for field personnel.
• Review and recommend updates to field technical procedures.
• Develop and review proposals and field engineers' reports.
• Schedule and coordinate technicians' work with customers.

Must-Have Skills, Experience, and Education:

• Minimum of 5 years of experience in a similar role within the Industrial Service Industry.
• Strong communication, supervisory, organizational, and management skills.
• Proficient in Microsoft Word, internet research, and operating computer-controlled test equipment.
• Ability to communicate effectively with clients, peers, subordinates, and management, both verbally and in writing.
• Valid Driver's License with a clean driving record.
• Willing to travel occasionally for field region coverage and company meetings.

Physical requirements: ability to sit, stand, walk, use hands and fingers, talk, hear, and focus on close vision tasks.