Automation Technical Support Specialist
Full-time
NOV
JOB DESCRIPTION NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers' full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world. NOV Rig Technologies makes and supports the world's most advanced drilling solutions. To learn more about Rig Technologies products and services, please visit us at PRIMARY RESPONSIBILITIES
- Provide technical guidance to field personnel within the Service group.
- Providing onshore support to our Customers and Service Department relating to products and services.
- Responsible for ensuring data in tracking system is accurate and up to date.
- Interface with Customers and internally with the Sales, Engineering, Workshops, and Rentals Departments.
- Ensure job documentation is processed in a timely manner and ensure prompt and satisfactory job closure.
- Perform other work-related tasks as assigned.
- Comply with all NOV Company and HSE policies and procedures.
- Perform tasks assigned by Automation Technical Services Manager and Automation Technical Experts.
- Provide advanced technical support within the capacity of a 'product family', Technical Specialists are assigned to a 24/7 team who support to global internal and external customer base.
- Receive, analyze, troubleshoot, and resolve client technical issues.
- Within the NOV ticketing system, maintain detailed documentation of client correspondence, update issue details in real time as they evolve. Document method of issue resolution.
- Prepare reports with damage assessments and recommended corrective/maintenance action based on customer provided information and data retrieved from the NOV logging or monitoring systems.
- Utilize various problem-solving methodology to perform root cause analysis (RCA) such as 5 WHYs, Fishbone, etc.
- Follow-up on all assigned client issues until resolved.
- Recognize and report reoccurring product reliability trends that drive customer complaints, increase non-performance time, generate unplanned maintenance or overriding of system alerts or alarms.
- Develop, support and/or participate in goal oriented training and competency development programs to improve product knowledge and cross-discipline troubleshooting.
- Identify, investigate, consolidate, and categorize product reliability trends to support product performance feedback.
- Provide technical content support for formal feedback to Automation Technical Experts and Product Engineering of global product or component performance and reliability related to design, maintenance, or operations.
- Support product notification (PN) review (PIB, PIN, etc.); support PN planning for release. Support / supervise implementation; perform tracking and reporting function.
- Coordinate with other internal and external specialists to support complex issue resolution.
- Cooperate with other business lines to provide the customers "Service Above All".
- Perform other work-related tasks as assigned to the Automation Performance Center.
- Comply with all NOV Company and HSE procedures and policies.
- High school diploma or equivalent combination of education and experience.
- 3 - 4 years of relevant work experience.
- Must be able to independently resolve a wide variety of technical issues by using current job knowledge, individual research, and external resources.
- Possess strong customer service skills.
- Ability to work independently and be a team player.
- Be able to manage multiple cases at one time and adapt to shifting priorities.
- Excellent communication skills (written and oral).
- Be able to write technical reports
- Able to read mechanical, electrical, and hydraulic drawings as expert
- Action orientated.
- Analytical, Organized.
- Thrives in kinetic, dynamic work environment.
- Strong Customer Focus and are driven by customer satisfaction
- Acts with honor; strong sense of ethics. Never walk past a problem
- MS Office products (Word, Excel, PowerPoint, Project)
- Deep knowledge in one of more technical disciplines: mechanical, hydraulic, electrical or controls, as well as deep understanding related to design, operations, and maintenance of specific families of NOV Rig Systems equipment.
COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)
- 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
- Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
- FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
- FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
- All regular full-time employees receive up to 11 paid holidays per year.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Automation Technical Support Specialist in Houston, TX vacancy
- About Us Logisnext Americas Inc. has supported customers for more than 100 years as a technology... ...services from material handling and automation to extensive fleet support. Logisnext... ...for providing Level 2 parts technical support to dealers by delivering accurate...SuggestedTemporary workWork at officeWork visaFlexible hours3 days per week
- ...homes and businesses. NRG is seeking a Support Engineer to monitor, triage, document, and... ...support, incident management, automation, and AI-assisted operations. What You'll... ...Desk, Application Support, or a related technical role. Bachelor's degree Computer Science...SuggestedNight shift
Nrg Bluewater Wind
Houston, TX2 days ago - Reporting to a Customer Solutions Operations Supervisor, the Connected Home Expert position is a technical support role focused on providing a premier customer experience and end-to-end support for all connected and non-connected devices in a consumer’s home ecosystem....SuggestedShift work
$70k - $85k
...Technical Sales Specialist/Technology Consultant Rockwell Automation's EDGE Technical Sales and Consulting Program is a world-class, multi-month training program... ...to customers. You are responsible for technical support in pre-sales activities for a specific range of...SuggestedInternshipWork at officeLocal areaVisa sponsorshipWork visaFlexible hours$83.3k - $133.28k
...You'll be empowered to lead, supported to grow, and proud of the... ...responsibilities: We are looking for a technically strong, customer-focused... ...this Technical Inside Sales Specialist role, you will be at the... ...in electrification and automation. With a strong commitment to...SuggestedFull timeTemporary workWork at officeRemote workWorldwideMonday to FridayABB
Houston, TX7 days ago- Support daily cash management, cash positioning, and forecasting activities Assist with... ...and deploy Treasury and Cash Management automation solutions, including AI/Copilot agents,... ...business teams to translate requirements into technical specifications and solution designs...
- Controls and Automation Support Technician Houston, TX, United States Job Description The Controls and Automation Support Technician works... ...Ability to read and interpret electrical schematics and other technical documents Ability to upload software configurations for PLCs...Temporary workWork experience placementCasual workWork at officeLocal areaImmediate startRemote workShift workNight shiftWeekend work
- ...Technical Support Specialist II The Technical Support Specialist II will provide superior technical support to clients, allowing them to effectively use the video surveillance software and hardware products. Resolve clients' software, network and data problems including...
Iproa, Inc.
Houston, TX3 days ago - ...About the job Technical Support Specialist Were looking for a Remote Technical Support Specialist to be the friendly and knowledgeable voice that helps our clients and team navigate technical challenges. What You'll Do: Provide timely and effective technical...Remote work
Performing Arts Consultants
Houston, TX4 days ago $54k - $80k
...Posting Type Remote/Hybrid Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will...Contract workRemote workMonday to FridayFlexible hoursShift workWeekend workDay shiftAfternoon shiftEarly shiftRelativity
Houston, TX2 days ago$54k - $80k
...Posting Type Remote Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have...Contract workRemote workMonday to FridayFlexible hoursShift workNight shiftAfternoon shiftEarly shiftWeekday workRelativity Inc
Houston, TX2 days ago- ...manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the... ...in key regions throughout the world. Job Title: Technical Support Specialist Job Purpose: This is a fully...Permanent employment
Sanmina-SCI
Houston, TX2 days ago - ...Engineer to join our Product and Production Support group. In this role, you will play a... ...control.Desired:Prior military service with technical/maintenance background (highly valued).... ...developer and supplier of technologies, automation and services for the pulp, paper, and...Full timeLocal area
- ...the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities... ...more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process...
- i-PRO is seeking a Technical Support Specialist II in Houston, TX to deliver superior technical support for video surveillance software and hardware. You will resolve software, network, and data issues, install and configure software, and assist with server, router, firewall...
- Under limited direction, the Technical Support Specialist provides technical assistance to the department's personnel and actively works with external service providers to ensure the highest possible level of a positive customer experience. Works closely with other technology...Full timeTemporary workCasual workWork at officeRemote workFlexible hoursWeekend workAfternoon shiftEarly shift
- Ezee Fiber in Houston is seeking a dedicated Technical Support Representative to provide exceptional customer service and technical assistance. As the first point of contact, you will analyze and resolve customer queries related to our services. Applicants should have excellent...
- Job Summary Reporting to a Customer Solutions Operations Supervisor, the Connected Home Expert is a technical support role focused on delivering a premier customer experience and end‑to‑end support for all connected and non‑connected devices in a consumer’s home ecosystem...Shift work
- Ezee Fiber in Houston, TX is seeking a Bilingual Technical Support Representative (TSR) to provide exceptional support and customer service. In this role, you will be the first point of contact for customers, addressing service inquiries with a focus on technical expertise...
- About the job Technical Support Specialist We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service and technical support across a range of communication services....
$15 - $18 per hour
Remote Technical Support Specialist - Entry Level, No Degree Required job at NoGigiddy. Houston, TX. Job Description: Are you a tech-savvy individual looking to start a career in technical support without the need for a degree or prior experience? NoGigiddy is seeking...Remote jobHourly payWork from homeFlexible hours- ...every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us... ..., and mix) for instrumentation sales; Implement and review automation strategies with region-specific action plans. Grow ABB product...Temporary workWork at officeLocal areaMonday to Friday
- ...thousands of megawatts in renewable assets that support a more resilient and sustainable energy... ...of the support organization, providing technical assistance and a high-quality support... ...cause analysis, process improvement, automation, and problem management activities....Work at officeImmediate startRemote work
Signal Energy
Houston, TX2 days ago - Job DescriptionAudubon is currently seeking a Senior Technical Safety Associate to join our team in our Houston, TX Office. PRIMARY RESPONSIBILITIES:Accountable for the quality of Technical Safety deliverablesSupport and supervise task delegation to team, as requiredParticipatein...Work at office
- ...executing and deploying new functionalities, and providing operational support for existing solutions—primarily the WellView application. The... ...communicate with business and vendor representatives, support technical applications, and navigate Client tools and processes....Long term contractLocal area
- ...collaborative, and innovative environments.Job Purpose/Summary:The Technical Specialist, HSE Air Permitting and Compliance is an experienced... ...with respect to air permitting and compliance requirements and supports compliance and permitting activities across locations where...Full timeLocal area
- Technical SpecialistDriving Technical Excellence and Quality Innovation Across Advanced Inspection... ...challenges and delivering world-class support for cutting-edge inspection solutions?... ...future.Fuel your passionAs a Technical Specialist, you will play a key role in supporting...Full timeFlexible hours
- ...Summary Position is responsible for providing day-to-day technical assistance and support related to operations of computer hardware, software,... .... Provides training for other Technical Support Specialist on existing and newly implemented systems; reviews and corrects...Remote work
Memorial Hermann Health System
Houston, TX2 days ago - DataVox, Inc. in Houston, TX, seeks a Jr Help Desk Technician to join our IT team and launch a career in IT support and infrastructure. A degree in IT, CS, cybersecurity, or a related field is preferred, with hands-on training and mentorship available. The role offers exposure...
- LHH in Houston seeks an IT Help Desk Technician to provide internal customer support for desktops, printers, applications, and related technology, including one-on-one guidance. Responsibilities include installing and configuring systems, maintaining tickets, training staff...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Automation Technical Support Specialist. Be the first to apply!
Related searches
- senior automation controls engineer Houston, TX
- qa automation engineer remote Houston, TX
- automation specialist Houston, TX
- senior software test automation engineer Houston, TX
- autonomous systems engineer Houston, TX
- senior automation engineer Houston, TX
- automation engineer remote Houston, TX
- building automation specialist Houston, TX
- senior marketing automation specialist Houston, TX
- automation engineer Houston, TX