Service Technician

Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.Job SummaryPatterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson! Join a company that is Passionate, Focused, Always Advancing, and People-First.Essential FunctionsTo perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation.Install and/or Repair Dental Equipment:Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.Follow checklists, ensuring all critical parts are examined.Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.Perform other duties as assignedCustomer Service:Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and professionalism.Required QualificationsHigh school diploma or equivalentDemonstrated mechanical aptitude in trades such as carpentry, plumbing, heating, electronics or similarAbility to thrive in a fast-paced environmentRequires basic computer skills and ability to use smart phone/tablet technologiesInventory management including determining parts, supplies or tools needed to complete service requests and restocking vehicle as neededMust maintain a quality driving record in accordance with Patterson’s policies and represent Patterson Dental while driving a company vehiclePreferred QualificationsTrade school training in carpentry/plumbing/heating/electricity/electronics is highly desiredExcellent organization and problem-solving skillsStrong work ethicKnowledge of Microsoft Outlook, Excel and Teams is helpfulStrong verbal and written communication skillsDemonstrated sense of urgency while following Patterson’s business conduct and code of ethics and responsibilitiesExcellent customer service and interpersonal skills to be the face of Patterson at customer sitesPhysical DemandsMust be able to remain in a stationary or driving position up to 100% per day.Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.Must be able to reach at shoulder level and reach at waist level up to 25% per day.Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.Must be able to climb steps and/or ladders less than 5% per day.Travel and On-call100% travel to customer sites in a local geographic areaOccasionally out of town for overnight and/or after-hoursWhat's In It For YouWe provide competitive benefits, unique incentive programs and rewards for our eligible employees:Full Medical, Dental, and Vision benefits and an integrated Wellness Program401(k) Match Retirement Savings PlanPaid Time Off (PTO)Holiday Pay & Floating HolidaysVolunteer Time Off (VTO)Educational Assistance ProgramFull Paid Parental and Adoption LeaveLifeWorks (Employee Assistance Program)Patterson Perks ProgramWhat's In It For You:We provide competitive benefits, unique incentive programs and rewards for our eligible employees:Full Medical, Dental, and Vision benefits and an integrated Wellness Program401(k) Match Retirement Savings PlanPaid Time Off (PTO)Holiday Pay & Floating HolidaysVolunteer Time Off (VTO)Educational Assistance ProgramFull Paid Parental and Adoption LeaveLifeWorks (Employee Assistance Program)Patterson Perks ProgramThe potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.$20.91 - $27.16EEO StatementPatterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr Patterson