Field Service Technician

Company Description Atleos (NYSE: NATL) is a global leader in expanding self-service financial access through its industry-leading ATM expertise and extensive independently owned ATM network. The company focuses on improving operational efficiency for financial institutions, increasing customer traffic for retailers, and enabling secure, digital-first self-service experiences for consumers. With always-on global services and a strong commitment to innovation, Atleos delivers reliable solutions in a fast-changing financial technology environment. Headquartered in Atlanta, Georgia, Atleos has approximately 20,000 employees worldwide, offering opportunities for growth and development in a dynamic, technology-driven organization. Role Description This full-time remote Field Service Technician role is responsible for installing, maintaining, and repairing ATM and self-service banking equipment at customer locations. The technician will perform routine and emergency troubleshooting, diagnose hardware and software issues, replace parts, and ensure equipment is fully operational according to service standards. Day-to-day activities include traveling to assigned sites, documenting service work, updating tickets in service systems, and communicating clearly with customers and internal support teams. The role also involves following safety procedures, maintaining tools and equipment, and providing feedback on recurring issues to help improve service quality. The Field Service Technician will work independently in the field while collaborating remotely with dispatch, technical support, and other team members. Qualifications Technical and mechanical skills, including basic electronics knowledge, hardware troubleshooting, and experience working with electromechanical or IT equipment. Customer service and communication skills, with the ability to explain issues clearly, interact professionally on-site, and maintain strong client relationships. Organizational and problem-solving skills, including time management, attention to detail, and the ability to prioritize multiple service calls. Ability to work independently in the field, follow remote instructions, and use mobile or laptop-based service tools and ticketing systems. Valid driver’s license and reliable transportation, with willingness to travel within an assigned territory and work flexible hours as needed. High school diploma or equivalent; technical certification or vocational training in electronics, IT, or a related field is preferred. Comfort working in a variety of environments, adhering to safety standards, and lifting or moving equipment as required by the role. Previous field service experience in financial technology, ATMs, or related equipment is an advantage but not required. #J-18808-Ljbffr NCR Atleos