Senior Leader, Escalation Services & AI Transformation
Monograph
Gusto is seeking a Senior Leader to head the Escalation Services team within Benefits Services. You’ll manage a white-glove escalation program for high-visibility cases and redesign the escalation ecosystem for scale, automation, and better outcomes for customers. You'll partner with cross-functional groups (Product, Engineering, Legal, Data) to define playbooks, implement AI-enabled triage, and set KPIs that drive faster resolutions while maintaining service excellence. #J-18808-Ljbffr Monograph
Vacancy posted 4 days ago
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