Practice Manager, Spine and Pain

Practice Manager – General Summary Under general direction, the Practice Manager is responsible for the operational management of one or more practice sites. The Practice Manager assumes responsibility for ensuring the cost‑effective delivery of quality patient care. The incumbent remains abreast of financial and operational growth goals for the department/practice and strategizes for continued improvement in operating and financial performance. In conjunction with UMSJMG leadership, the Practice Manager plays a strategic role in driving the operational efficiency and strategic plans for the practice(s). Responsibilities Leadership Drives the accomplishment of facility’s operational goals as well as short and long term strategic plans. Facilitates communication among physicians, staff and administration, establishing a climate that encourages teamwork and promotes collegial collaboration among all team members. Participates as a leader or member of various committees as directed by leadership. Establishes, implements, communicates and enforces policies and procedures that address daily operations of the practice, including communication of any program or policy changes. Oversees the maintenance of the facility, assuring a safe, clean and pleasant environment for patients and staff; negotiates and manages leases and space issues. Works closely with medical staff to make practices more efficient and effective through application of practice management analysis. Human Resources Interviews, selects, and trains new staff members. On‑boards staff following EEOC guidelines, with background and reference checks, etc. Mediates or assists in mediation of conflicts, differences and misunderstandings between patients, staff, and physicians; identifies potential problem areas and proactively addresses issues. Facilitates the functioning of a multi‑disciplinary team; promotes staff input into decisions affecting the practice. Ensures practice has properly trained staff in sufficient numbers to provide effective and efficient coverage at all times, including backup plans for sick leave and vacation. Evaluates and improves staffing and expectations to eliminate or reduce backlogs. Management Manages employee performance for direct reports. Provides ongoing feedback and coaching; completes formal performance reviews; maintains employee records in the system. Identifies and addresses performance and behavioral problems of staff; counsels and disciplines according to policy on corrective action. Recognizes and rewards performance. Evaluates and identifies staff development needs; implements training based on those needs. Ensures staff prioritizes work appropriately. Financial Provides input for developing the budget and financial goals; gathers data and writes justifications for personnel, capital expenditures, equipment and supplies. Controls utilization of fiscal resources; evaluates, identifies and recommends improvements for cost‑effective delivery of care. Identifies equipment requirements; researches ordering of equipment and supplies and makes recommendations. Interfaces with Revenue Cycle Team for billing and collections; oversees charging, coding and fee tickets; plans for continued improvement in operating and financial performance. Ensures complete and accurate claims. Works collaboratively with medical leadership to ensure budget and financial goals are met. Creates action plans to ensure budget variances are identified and corrected appropriately. Operations Oversees and optimizes utilization of practice management systems, applications and electronic records. Audits, reviews and updates policies and procedures. Oversees maintenance of required department records. Assists in the collection of statistical data. Ensures proper functioning of necessary equipment, including preventive maintenance and quality control. Maintains CLIA certification and business licenses. Performs other duties as assigned. Education and Experience Bachelor’s Degree in a clinical or administrative field preferred. Two (2) or more years of supervisory experience in a healthcare setting is required. Two (2) years experience in one or all of the following: direct supervision of administrative and/or clinical staff; physician practice billing, coding, quality assurance; experience in relevant areas for assigned department/care center/practice. Physician practice supervisory experience preferred. Spine and Pain practice experience preferred. Knowledge, Skills and Abilities Strong operations and leadership skills required. Ability to analyze satisfaction, financial and operational data and develop plans for improvement. Knowledge of laws and medical terminology relating to the management and operations of physician practices. Ability to demonstrate diplomacy in communication and conflict resolution techniques. CPT, ICD‑9/ICD‑10 and HCPCS coding (for care center managers). Ability to partner and collaborate with physician leadership and work effectively with providers and physician site leadership. Excellent verbal and written communication skills. Ability to implement department policies and procedures and ensure adherence. Computer literacy skills required in Microsoft Word, Excel, Outlook and PowerPoint. Excellent organizational skills. Excellent customer service skills. Ability to travel to multiple sites is required. #J-18808-Ljbffr University of Maryland Medical System