General Manager

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience. We are looking for excellent full‑time General Manager candidates to join our management team. The primary role of the General Manager will be to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front‑ and back‑of‑house team. The ideal candidate is focused on excellent customer service and excellent operational results, and has demonstrated restaurant leadership experience and has a passion for growing the business. Essential Duties & Responsibilities Responsible for recruiting, selecting, orienting, training, assigning and scheduling team members in partnership with the District Manager. Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members; communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures. Communicates in a timely and effective manner with the District Manager about operational and human resources issues. Performs regular restaurant inspections to ensure the team and restaurant meet standards. Tracks inventory and ensures accurate record keeping. Identifies and resolves issues with food preparation; helps the team handle customer service issues with grace and courtesy, with the goal of cultivating happy, returning customers. Maintains a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation and safety standards and procedures; handles injury reporting, conducts meetings, equipment maintenance, and maintains security systems while complying with health and legal regulations. Accomplishes company goals by accepting ownership for new and different responsibilities; explores opportunities to add value to job accomplishments. Key Skills & Abilities Guest service mentality; genuine desire to serve guests. Maintains a calm, tactful demeanor when dealing with difficult situations. Ongoing learner; exhibits insatiable curiosity and interest in self‑improvement. Ability to measure performance, subjectively and objectively. Cultivates attractive culture within the restaurant. Handles numerous job duties essential to running a restaurant. Competent in key areas: labor management, store operations, and customer care. Superior leadership, organizational and time management skills. Possesses a confident and professional demeanor; inspires trust, models best practices, cultivates morale and teamwork among team members. Proactive problem‑solver and decision‑maker. Thoroughly understands importance of good hygiene and food handling practices. Flexibility schedule required, including weekends and nights. Strong work ethic. Minimum of 2 years of previous food service, retail or restaurant supervisory experience. Additional Information Restaurant experience required. Manager Food Handler Certification required. PTO/Vacation. Free Meals. Excellent opportunities for advancement. Disclaimer The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Equal Opportunity Employer We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law. #J-18808-Ljbffr