Field Service Technician - Vancouver/Portland

Field Service Technician

Join us at WEMCO's Vancouver Sales & Service Branch as a Field Service Technician, where you'll become an essential front-line champion, building dynamic relationships with our customers! Dive into an exhilarating role dedicated to the crucial maintenance and repair of crane and hoisting equipment, driving innovation and progress in the construction, agriculture, mining, logging, and materials handling industries. Your expertise will empower growth and transform our customers' operations like never before!

Job Responsibilities:

• Reports directly to the Branch Manager and/or Lead Technician.
• Acts as the primary customer support contact to diagnose and execute complex mechanical and electrical repairs to cranes and material handling equipment at the customer's site
• Establish and continually develop productive customer relations and ensure prompt and efficient attention to customer needs
• Create and fill out forms using inspection software to document work completed, supplies used, findings and recommendations.
• Apply the use of specialized tools to work efficiently; you will also be required to procure and use your own set of hand tools WEMCO will not supply these for you
• WEMCO will supply specialty equipment and tools, including specialized training before use.
• Obtain product technical issue information and utilize available resources, including data management tools, balancing the timeliness of customer response with investigation efforts.
• Capture all troubleshooting steps in the reports to ensure seamless transitions and accurate communication with our team members about the service call.
• Translate customer complaints to develop a troubleshooting plan; troubleshoot issues following proper workflows and procedures with specialized equipment such as mechanical and electronic service tools and diagnose failed components to enable a successful repair; validate repairs by duplicating complaints to ensure the actual issues with the equipment have been entirely taken care off.
• Perform preventative maintenance on hoists and cranes per documented schedules and standards
• Identify sales and service opportunities by educating customers about WEMCO's products and services.
• Ensure that all services are completed efficiently, on time, and correctly according to specification; repairs will be completed at a WEMCO facility or the customer's site
• Diagnose problems and estimate the required repair time so WEMCO support staff can properly quote customer work.
• Complete any necessary training that is in line with both skill and business requirements
• Maintain WEMCO-owned service vehicle and tools for cleanliness and proper operation
• Report any issues or incidents to site management and the Vancouver Sales and Service Branch Manager immediately
• Take and read measurements using various measuring tools, including micrometers, calipers, & gauges, to ensure part dimensions, features, and tolerance requirements are met per print and industry specifications and standards
• Provide maintenance expertise, troubleshooting, service, and installation on overhead cranes. This work involves mechanical and electrical skills. Our goal is to return cranes to service in a safe and timely manner
• Test and commission new and used equipment in-house as well as in the field
• Complete paperwork and time cards accurately to comply with our AS9100 and ISO requirements. Time tracking for jobs is completed on your company phones in a system called Bamboo HR; your company phone will be used to punch you in and out of each job you work on in a day and keep track of your travel times to and from jobs. This time, tracking must be done accurately and timely; it is the only way to ensure you are appropriately paid, and customers are correctly invoiced.
• You must also provide clothing that will protect you from all four seasons' weather conditions.

Job Requirements:

• Territories in which service work will be conducted include but are not limited to the Western United States.
• Out of town, overnight work will be required (an average of 10-12 nights per month is what our team averaged in 2024)
• Minimum of 3 years of prior experience in a related field service role is preferred
• High School Diploma, GED, or vocational diploma from a relevant technical institute is required
• Prior experience with Microsoft Office products is preferred: Word, Excel, & Outlook
• PLC operational troubleshooting experience is preferred
• Must possess a valid driver's license with an acceptable driving record
• Equipment troubleshooting and diagnostic experience
• Must be committed to workplace safety the safety of yourself, your co-workers, and our customers is of the utmost importance
• Adherence to the zero tolerance drug and alcohol policy. Random drug tests may be required for access to certain job sites.
• Excellent oral and written communication skills
• Ability to interact with customers in a positive and professional manner
• Experience using pneumatic, electrical, and manual tools
• Intermediate knowledge of assembly materials, metal types, and material properties

Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position involves work in our shop and at job sites where work will be performed indoors and outdoors. The employee must frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and stand, walk, use fine finger manipulation, use hands to handle and grasp, reach with hands and arms, and talk or hear. The employee is occasionally required to climb, balance, bend, stoop, twist, and/or crouch.

Benefits:

• 401k Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Other Supplemental Insurance
• Employee Referral Program
• Paid Time Off
• Holiday Pay