Senior Program Manager

Role Description

Tempo is looking for a Senior Program Manager to join the Product Operations team. Reporting to the Director of Product Operations, you’ll be the connective tissue behind Tempo’s most ambitious product initiatives – from major product launches to significant platform releases. This is a high-visibility, high-impact individual contributor role that requires both strategic thinking and sharp execution.

You’ll work across every department – Product, Engineering, Marketing, Sales, and beyond – driving alignment, surfacing risks early, and keeping complex, multi-team programs moving. A core part of this role is tracking readiness and adoption across customer- and partner-facing workstreams, ensuring that what ships internally lands successfully externally. You won’t manage people, but you will influence them – building the kind of cross-functional trust that gets things done.

What you’ll do:

• Own end-to-end program management for large-scale product initiatives – new product launches, major releases, and strategic cross-functional programs – from scoping through delivery.
• Build and maintain master program plans, track milestones and dependencies, and drive accountability across teams to keep initiatives on schedule.
• Facilitate alignment across Product, Engineering, Marketing, Sales, Customer Success, and external partners – translating complexity into clear priorities and next steps.
• Monitor and report on customer- and partner-facing readiness: tracking enablement milestones, adoption signals, and launch rollout health so nothing lands without the right support in place.
• Proactively identify risks, surface blockers early, and work with stakeholders to devise and implement contingency plans.
• Define program success criteria and communicate progress clearly to senior leadership and cross-functional stakeholders through structured status updates and reporting.
• Lead post-launch retrospectives to capture what worked, what didn’t, and what the next program should do differently.
• Use AI tools to streamline how programs are run – from synthesizing updates and generating reports to surfacing risks and managing workflows more efficiently.
• Drive continuous improvement in how Product Operations plans and executes programs across Tempo.

Qualifications

• You have 6+ years or equivalent of program or project management experience, with a proven track record of leading large, complex, cross-functional initiatives in a tech or SaaS environment.
• You’re an experienced individual contributor who knows how to lead through influence – building credibility and alignment without relying on direct authority.
• You’re genuinely AI-savvy: you actively use AI tools in your work today – to manage workflows, synthesize information, generate reports, and work more efficiently – and you’re always looking for how to push that further. This is a hard requirement, not a nice-to-have.
• You’re comfortable working across both internal and external workstreams, with experience tracking or monitoring readiness across customer- or partner-facing programs.
• You’re fluent in Jira and how it’s used to plan and track complex work. Familiarity with Tempo products is a genuine advantage.
• You bring strong communication and stakeholder management skills – you can adapt your message for an engineering sync or an executive update without missing a beat.
• You’re structured and detail-oriented, but you don’t let process slow things down – you know when to add rigor and when to move fast.
• Agile certifications (CSM, PSM, SAFe, PMI-ACP, etc.) and/or PMP are a plus, but not required.
• A degree in a relevant field is an asset, but equivalent experience is what we’re really looking for.

Benefits

• Work on meaningful programs that shape how Tempo builds and launches products – your fingerprints will be on everything from first idea to customer hands.
• Be part of a culture that values creativity and continuous improvement, with real opportunities to influence how we work.
• Join a team that values openness, clear communication, and learning from every launch – wins and misses alike.
• Opportunities for professional development, including conferences, courses, and mentorship.
• Remote first work environment.
• Unlimited vacation in most of our locations.
• Great benefits including health, dental, vision and savings plan.
• Perks such as training reimbursement, WFH reimbursement, and more.
• Diverse and dynamic teams with challenging and exciting work.
• An opportunity to have a real impact on our business.
• A great range of social activities (both in person and virtual).
• Optional in person meet-ups and the ability to travel to our international offices.
• Employee referral program.
• And so much more!