Security Operations Center Associate

Pay Range $20-$21 hourly Schedules Available 8PM-4:30AM Off Tues/Wed 8PM-4:30AM Off Mon/Tues About the team and position The Safe and Secure Operations Center Associate role is part of a 24/7 security team that analyzes and reports on risks to the company including facility intrusion, natural disasters, terrorism/crime, civil unrest, workplace violence, and other risks. In this role, you will monitor CCTV, access control, and alarm systems for Carvana sites nationwide, operate 24/7 emergency phone lines and triage calls from site contacts, and support on‑site Safe and Secure Associates in responding to incidents. You will utilize software to recognize incidents that may place the company’s sites, employees, or brand at risk, analyze the potential impact to the business, and escalat… these complexities to your cross‑functional teams. Guidance on resolution and improved practices will be part of the role. What you’ll be doing Deliver exceptional customer service to our internal and external customers. Support everything related to our Safe and Secure technology. Become proficient with a variety of tools ranging from enterprise video and access control systems, alarm monitoring platforms to various business intelligence sources and internal collaborative tools. Answer routine and emergency calls, monitor alarms and video equipment including video alarms, door alarms, and duress alarms, and provide general assistance to employees, vendors, and guests. Utilize the physical security systems to detect, analyze and alert others regarding any condition impacting Carvana employees, assets or business. Select an appropriate course of action utilizing defined protocols to reduce risk and uncertainty and to create optimal outcomes. Provide physical security data and information that allows Safe and Secure managers to assess risk and structure policies and procedures a… Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch Safe and Secure Associates, facilities, police, fire, and EMS personnel as required via telephone and/or software systems. Process requests in a timely manner to ensure desired service levels and compliance requirements are met. Ensure adherence to specific Service Level Agreements. Exhibit professional behavior and promote positive working relationships. Maintain regular and predictable attendance in alignment with departmental/divisional policy. Maintain various records of communications and events. Evaluate incidents that may impact employees, venues or offices and escalate accordingly to Safe and Secure management and subsequently to other business units as necessary. The Operations Center Associate communicates and disseminates information, using established communication vehicles, to key partners using best practices. What you should know/have High school diploma or GED equivalent. Two (2) years previous Security Operations or Call Center experience. Ability to work flexible hours and shifts, and potential overtime hours as dictated by business need. Demonstrated ability to deliver a consistent, top‑notch customer service experience. The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or wait if necessary. Ability to meet deadlines working in a fast‑paced environment with minimal direction. Strong interpersonal and communication skills. Ability to balance multiple priorities in a fast‑paced environment. Action‑oriented mentality. We’d love it if you also had Bachelor’s degree (ideally in business, finance or criminal justice) from an accredited college or university. Experience with Jira, Wrike and/or MS Project project management software. What we’ll offer in return Full‑Time hourly NOT REMOTE OVERNIGHT position with a competitive rate. Medical, Dental, and Vision benefits. 401K with company match. A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. A great wellness program to keep you healthy and happy both physically and mentally. Access to opportunities to expand your skill set and share your knowledge with others across the organization. A company culture of promotions from within, with a start‑up atmosphere allowing for varied and rapid career development. A seat in one of the fastest‑growing companies in the country. Other requirements Must be able to read, write, speak and understand English. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. #J-18808-Ljbffr jobr.pro