Network Support Technician - Japanese Bilingual

Job Description

Job Description

▶︎ Job Details

・ Job Title: Network Support Technician – Japanese Bilingual
・ Working Location: Los Angeles, CA 90017 (On-site)
・ Working Style: On-site
・ Employment Type: Full-time
・ Salary: $21.64/hour
・ Benefits: Competitive Benefit
・ Visa Support: No (Must have legal authorization to work in the U.S.)
・ Working Hours: Rotating shifts (5 days/week, including weekends and holidays)
- 7:00 AM – 3:00 PM
- 3:00 PM – 11:00 PM
- 11:00 PM – 7:00 AM

Shift schedule rotates weekly.
・ Language: Japanese and English (Business level required)

▶︎ Key Responsibilities:
• Provide 24/7/365 operation and maintenance support within the Network Operation Center (NOC).
• Monitor and support network infrastructure, data centers, backbone equipment, submarine cable systems, and international transmission services.
• Troubleshoot network and infrastructure-related issues and escalate when necessary.
• Support IT solution services and ensure stable operation of critical systems.
• Work collaboratively with internal teams to maintain high service availability and reliability.
• Participate in rotating shifts, including nights, weekends, and holidays.

▶︎ The Right Candidate Will Possess:
• Strong communication skills in both Japanese and English.
• A proactive attitude and willingness to work in a 24/7 operational environment.
• Basic technical troubleshooting skills and an interest in networking and IT infrastructure.
• Flexibility to work rotating shifts, including night shifts and weekends.
• A customer-focused mindset with strong teamwork abilities.

▶︎ Required Qualifications & Skills:
• Business-level proficiency in Japanese and English (spoken and written).
• Basic PC skills, including Microsoft Windows, Word, Excel, and other standard office applications.
• Ability to work rotating shifts, including nights, weekends, and holidays.
• Legal authorization to work in the United States without sponsorship.
• Prior experience in network operations, IT support, telecommunications, or data center environments is preferred but not required.

▶︎ Benefits:
• Medical, Dental, and Vision Insurance
• Basic Life Insurance and AD&D Coverage
• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• 401(k) with Company Match
• Paid Time Off (Vacation, Sick Leave, Floating Holidays)
• 13 Company Holidays per Year
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellbeing Solutions Program

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