Key Account Operations Manager

Job Description

Job Description

Welcome To The Traegerhood:

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we've been revolutionizing outdoor cooking ever since. We're a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you're a team player who's dedicated to delivering top-quality results every day, then we want you to come cook with us!

Who we are:

Key Account Operations Managers are senior members of the Retail Operations team, responsible for owning the full operational relationship with Traeger's largest and most complex retail partners — including big-box and home improvement leaders like Home Depot, ACE Hardware, and Walmart. These accounts demand mastery of high-volume order environments, large-format store programs, and the rigorous compliance standards that come with operating at national scale. Key Account Operations Managers don't just execute — they lead. They set the operational strategy for their accounts, anticipate systemic risks, and drive cross-functional alignment to protect and grow Traeger's presence across thousands of store locations.

How You'll Help Us Win:

• Own end-to-end order execution for Traeger's largest retail accounts, managing high-volume PO flows with precision and strong EDI performance across thousands of store locations.
• Lead OTIF strategy for enterprise accounts, identifying systemic risks and driving cross-functional resolution before issues reach the floor — at a scale and speed that larger retailers demand.

• Serve as the primary operational lead and senior point of contact for key big-box retail partners, including Home Depot, Lowe's, and Walmart, building deep institutional knowledge of each account's programs, systems, and expectations.

• Navigate the operational complexity of large-format retail: seasonal resets, bay expansions, national promotions, and high-SKU assortments across diverse store footprints.

• Own vendor compliance at enterprise scale — managing intricate routing guides, packaging mandates, store-level delivery requirements, and retailer-specific compliance programs with zero margin for error.

• Drive chargeback reduction and deduction management for high-deduction accounts, building structured dispute workflows and partnering with Finance to protect gross margin.

• Partner with Sales leadership, Demand Planning, and Supply Chain to align large-account forecasts, seasonal buys, and promotional volume — ensuring supply can meet the scale of these commitments.

• Deliver executive-ready reporting on order performance, compliance scorecards, OTIF trends, and chargeback status to internal stakeholders and retail partners alike.

• Identify and lead operational improvement initiatives — from automating manual workflows to building scalable processes that can handle the complexity of a 2,000+ store rollout.

• Operate as a strategic partner to the Sales team, providing operational insight that supports account negotiations, program expansion, and retailer relationship health.

• Maintain flexibility to support account needs across time zones and retailer business cadences, including early-morning availability for East Coast retailer operations teams.

What You'll Need to Succeed:

• 5+ years of experience in retail account operations or order management, with direct experience supporting large-format or big-box retailers such as Home Depot, ACE Hardware, or Walmart.
• Proven ability to manage high-volume, high-complexity order environments — including multi-SKU assortments, national store programs, and peak-season surges.

• Deep familiarity with big-box retail operations: vendor portals (e.g., Retail Link, Supplier Hub), routing guides, store-level compliance requirements, and retailer scorecards.

• Strong chargeback management experience, including dispute workflows, root cause analysis, and deduction reduction strategy at meaningful scale.

• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and large-dataset analysis; experience with BI or reporting tools is a plus.

• Experience with ERP and EDI systems in a high-volume retail supply chain environment.

• Exceptional organizational and prioritization skills — able to manage competing demands across multiple large accounts without losing precision or accountability.

• Strong communicator and cross-functional collaborator, comfortable presenting performance data and operational strategy to senior internal and external stakeholders.

Why You Will Love To Work Here:

• Be part of the most disruptive force in outdoor cooking
• Join a true team working towards a common goal
• Culture of risk-taking, innovation & quality
• So.Much.Food.
• Full medical/dental/vision packages to fit your needs
• 401K to help you plan for the future
• Tuition reimbursement
• Great discounts on all things Traeger
• Did we mention all the food?