Call Center Representative
$18 - $20 per hourBrightKey
Join our dynamic team at BrightKey as a Call Center Representative , where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience.
Schedule, Benefits, & Compensation:
What BrightKey Offers:
Ideal Experience to Have:
Key Responsibilities of the Call Center Representative:
Call Center Representative
Customer Service
Call Center
Schedule, Benefits, & Compensation:
- Starting Pay Rate : $18.00 - $20.00 per hour
- Schedule : Monday – Friday, First Shift (8:00am - 5:00pm)
- Location: Annapolis Junction, MD (onsite)
- Medical, Dental, & Vision Insurance
- Participation in company 401k program
- Paid Time off and 10 paid holidays
What BrightKey Offers:
- Stability : over 30 successful years in business
- Opportunity for Growth : BrightKey has multiple lines of business with a wide array of career paths available and offers professional development opportunities
- Positive Work Environment : high level of employee engagement and a work/life balance through set schedules, no nights or weekends required (unless otherwise noted)
- Benefits : a variety of medical insurance plans plus paid holidays and time off, and a 401k retirement program
Ideal Experience to Have:
- Experience in a professional call center environment
- Excellent customer service skills
- Ability to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services.
- Proficiency with Microsoft Word and Excel
Key Responsibilities of the Call Center Representative:
- Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.
- Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues.
- Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary.
- Asist customers with reporting services that can include data reporting, financial/budget reporting or other information gathering.
- Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system.
- Proactively identify opportunities to enhance the member experience and share feedback with the team.
- Ensure compliance with organizational policies, privacy standards, and service level agreements.
- Document all customer interactions and update records accurately in the database.
- Collaborate with team members to ensure a seamless customer experience.
- Identify and escalate priority issues to the appropriate team members or departments.
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Prior experience as a professional Call Center Representative, two or more years preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle a high volume of calls and emails with professionalism and efficiency.
- Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
- Compassionate and empathetic, with a genuine desire to help others.
- Ability to work independently and as part of a team.
- Flexible and adaptable to changing priorities and tasks.
Call Center Representative
Customer Service
Call Center
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Call Center Representative in Annapolis Junction, MD vacancy
$16 - $18 per hour
...Wachter family and chart your career path! Wachter is accepting applications for a Staff Safe Agent to join our growing, fast-paced call center operating 24 hours a day, 365 days a year ONSITE at the Mt. Laurel, NJ. In this role, you will support participating businesses...SuggestedFull timePart timeWork at officeLocal areaShift workWachter
Laurel, MD6 days ago- Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility...Suggested
- ...Call Center Representative The Call Center Representative is a key member of the back-office support team for Rekor's customers. The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment. We are...SuggestedWork at office
Rekor
Columbia, MD1 day ago - ...for victory. This is your chance to turn leads into winning results. What You'll Do: Be the first point of contact: Answer inbound calls with confidence and professionalism. Seal the deal: Overcome objections, build trust, and schedule consultations that lead to big wins...SuggestedWeekly payFull timeWork at officeFlexible hours
Home Genius Exteriors
Columbia, MD3 days ago - ...instructors and training personnel, trainees learn how to receive calls, document incidents, operate communications systems, and support... ...Trainees may work in classrooms and active communications centers using headsets, keyboards, and multiple displays. Supervised duties...SuggestedTraineeshipSecond jobNight shiftAfternoon shift
- Join Our Growing Medical Practice! We are seeking a professional, friendly, and dependable Call Center Representative to join our busy medical practice. The ideal candidate enjoys helping people, communicates effectively, and can remain calm and professional in a fast...Work at office
- ...Essentials Duties & Responsibilities: Proactively reach out to prospective customers within the designated market area through phone calls and other communication channels. Build and maintain strong customer relationships. Understand and promote our products or services...Work from home
Protocall Communications
Hanover, MD5 days ago - ...Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime. What You May Do Receive calls involving illness, injury, and other medical emergencies Confirm the patient’s location, callback number, and access details...Shift workNight shiftRotating shiftWeekend work
County Emergency Communications
Annapolis Junction, MD21 days ago $450 - $1,600 per week
...to explosive growth and high demand for our products, we’re expanding into Maryland, DC & Virginia with a fully remote outbound call center team — and this is your chance to be part of it. What’s In It for You $450-$1,600/week potential (paid weekly!) Paid training +...Remote jobWeekly payFull timePart timeWork from homeHome officeFlexible hoursWeekend workAfternoon shift- ...The Gainey Agency | Remote – United States About the Role The Gainey Agency is seeking a Client Protection Sales Representative to help individuals and families understand their options for life insurance and financial protection. In this role, you\'ll connect...Remote workFlexible hours
The Gainey Agency
Laurel, MD5 days ago $20 per hour
A leading home improvement company is seeking a Direct Marketing Associate in Jessup, MD. This role involves generating leads through door-to-door canvassing while maintaining professionalism. Candidates should have a high school diploma or equivalent and excellent communication...- ...coordination. Our Service Dispatchers play a critical role in connecting our customers with our service technicians and making sure service calls are handled quickly, accurately, and professionally. We're looking for an organized, dependable, and customer-focused Service...
TAYLOR EQUIPMENT DISTRIBUTORS, INC.
Laurel, MD1 day ago $44.53k - $70.75k
MSP Emergency Dispatcher Training Department: MSP - Field Operations Bureau Date Opened: 1/12/2024 11:40:00 AM. Filing Deadline: Open/Continuous Salary: $44,534.00 - $70,751.00/year. Employment Type: Full-Time HR Analyst: Tiffany Hazel. Work Location...Full timeWork at officeMaryland State Jobs
Annapolis Junction, MD3 days ago- ...requests for assistance and maintaining reliable communication with officers. Depending on the agency, the position may combine telephone call taking, radio dispatch, and authorized records-system duties. Dispatchers help officers understand what is happening before they...Night shiftRotating shiftWeekend work
National Public Safety Careers
Annapolis Junction, MD21 days ago - The Gainey Agency is seeking a Client Protection Sales Representative to help individuals and families understand their life insurance options and financial protection. You will connect with prospective clients, learn about their circumstances, explain available solutions...Remote jobFlexible hours
- ...and other sources. Travels throughout assigned territory to call on regular and prospective customers to solicit orders, or... ...expense accounts. Works with inside sales and route sales representatives to keep account activities and literature up to date. Coordinates...Full timeWork at officeMonday to Friday
Nippon Sanso MATHESON
Jessup, MD1 day ago - JOB SUMMARY Responsible for driving profitable growth of commercial bulk propane sales within an assigned territory. Develops new business opportunities and manages existing customer relationships across commercial, industrial, agricultural, autogas, and wholesale propane...Full timeContract work
Nippon Sanso MATHESON
Jessup, MD2 days ago $15 - $20 per hour
...sourcing and recruitment techniques and tools. Maintain and grow database of qualified candidates through networking and referrals, cold calling, and internet searches. Meet required metrics for contacting prospects and conducting candidate interviews. Conduct employment...Hourly payFull timeImmediate start$15 - $20 per hour
A leading staffing company in Laurel, MD is seeking a dedicated Recruiting Assistant to develop and implement effective recruitment strategies. The role involves managing candidate relationships, coordinating the application process, and participating in recruiting activities...Hourly payFull time$54k - $109k
...provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We’re Verizon’s premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores...Local areaCellular Sales Verizon Authorized Retailer
Laurel, MD24 days ago- Renewable Energy Administrative Assistant Provide high-level administrative support to a renewable energy leadership team. Excel in a fast-paced environment requiring multitasking, exceptional organization, attention to detail, professionalism, and sound judgment amid...Work at office
MDA Edge
Laurel, MD4 days ago $80k - $90k
Renewal by Andersen LLC is looking for an enthusiastic canvasser to engage in door-to-door campaigns, generating qualified leads. This position offers generous earning potential with an expected on-target earning (OTE) of over $80,000 to $90,000 in the first year. The ideal...$32.69 - $49.04 per hour
...internal and external communication – memos, emails, presentations, reports Takes minutes during meetings Screens and directs phone calls and distribute correspondence Supports broader team may manage office supply inventory, equipment, and other processes as...Full timeWork experience placementWork at officeLocal areaWork from homeFlexible hoursTD Bank
Laurel, MD2 days ago$60k - $94k
...seeking a technical, electronics distribution Field Sales Representative to manage and grow our presence across Central and Southern... ...power systems sales engineers, ten strategically located service centers, and a value-added Custom Solutions Center in Lewisville, TX....Permanent employmentFull timeContract workWorldwideSager Electronics
Laurel, MD5 days ago- ...inventory accuracy? Become an inventory clerk with a highly flexible schedule. We offer short-term mandates in high-volume distribution centers, allowing you to use your data skills to ensure precise stock integrity when it fits your life. Your responsibilities:...Temporary workImmediate startFlexible hours
Randstad
Jessup, MD5 days ago $150k - $300k
...across the country. We are hiring motivated In-Home Sales Representatives (Comfort Advisors) to help homeowners replace and upgrade... ...What We Offer ~ Company-generated warm leads – no cold calling or door knocking ~3–4 scheduled appointments per day (lead...Full timeSeasonal workRelocation packageARS-Rescue Rooter
Laurel, MD17 days ago- ...GI Specialty Sales Representative (Pharma) At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide... ...targets with a carefully defined messaging strategy and call sequence, leveraging business and value solutions based on evidence...Work experience placementLocal area
Stouffers
Annapolis Junction, MD2 days ago - Jennifer Smigal State Farm Agent in Laurel, MD is seeking a friendly Customer Service Representative to help clients with policy information and inquiries. The role emphasizes customer service excellence and a positive, team-oriented environment. You will support policy...
- ...Field Representative Opportunity Are you looking for a part-time job that allows you the flexibility to set a schedule that works with your busy life and has unlimited earnings potential? Then join RDSolutions growing and diverse Field Representative Team! We are...Part timeWork at officeFlexible hoursShift work
RD SOLUTIONS INC
Laurel, MD4 days ago $40k - $125k
...ensure successful long-lasting customer relations. Qualifications: Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Ability...For contractorsWork at officeRelocation packageAja Green - State Farm Agent
Jessup, MD3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Representative. Be the first to apply!
Related searches
- contact center engineer Annapolis Junction, MD
- call center operator Annapolis Junction, MD
- call center recruiter Annapolis Junction, MD
- director call center Annapolis Junction, MD
- virtual call center representative
- pharmacy call center representative
- work from home call center agent
- call taker
- call center rep work from home
- bilingual call center agent