Senior Associate, Operations Analytics

Role Description

The Senior Analyst, Data Analytics reports to the Director, Stars Part D and is responsible for supporting Oak Street Stars efforts for Part D measures. The ideal candidate is a self-starter, enjoys solving challenging problems, uses data to drive insights, and excels in a fast-paced environment. This will be a high-visibility role requiring significant partnership with external payers, cross-team collaboration within Stars Team and other corporate teams (e.g., Managed Care Operations, Product, Engineering etc.), partnership with clinical and operational field leaders, and regular communication with senior leadership.

• Forecasting and Performance Analysis:
  • Develop and maintain forecasting models that project Oak Street’s performance in various CMS Stars measures.
  • Regularly analyze performance data to identify areas for improvement and recommend strategies to enhance ratings.
  • Draw insights from performance data and highlight areas of opportunity by market for field leaders and Oak Street’s senior leadership team.
• Reporting and Documentation:
  • Prepare clear and concise reports, dashboards, and presentations to communicate performance metrics, trends, and recommendations to Oak Street senior leadership (VP, SVP, & C-suite) and other key stakeholders (Oak Street Medical leadership).
• Payer Data Reconciliation:
  • Develop a reconciliation process to ensure Oak Street receives accurate and complete payer data files.
  • Partner with payer data teams and Managed Care Operations to address gaps in payer data.
• Internal Data Quality:
  • Regularly review escalations from stakeholders regarding data quality.
  • Partner with Product and Engineering on improving data quality.
• Cross-functional Collaboration:
  • Collaborate with cross-functional teams, including Product, Data, Engineering, and Managed Care Operations to integrate analytical insights into Oak Street’s overall quality improvement efforts.
• Other duties as assigned.

Qualifications

• Bachelor's degree preferred
• 3 - 5 years of prior relevant experience; 2+ years of consulting or other applicable experience in healthcare preferred
• Strong interpersonal skills that support effective stakeholder engagement
• Strong written communication skills; highly proficient with Microsoft PowerPoint
• Analytical and data savvy; highly proficient with Microsoft Excel, SQL is a plus
• Ability to develop business cases, ROI analysis, and financial analysis
• Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product
• Quick learner comfortable with a high level of ambiguity
• Ability to succinctly summarize and synthesize large amounts of information
• Strong accountability and discipline against timelines and deliverables
• Collaborative working style, able to work cross functionally

Requirements

• Anticipated Weekly Hours: 40
• Time Type: Full time
• Pay Range: The typical pay range for this role is $46,988.00 - $112,200.00
• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process.