Operations Technician II

SOC Analyst Level IShift: Rotational / 24x7 Coverage as RequiredAbout the RoleWe are seeking a motivated and detail-oriented SOC Analyst Level I to join our cybersecurity operations team. In this role, you will support continuous monitoring, detection, and initial response to security events across enterprise environments.You will work in a fast-paced, SLA-driven Security Operations Center (SOC), using tools such as Splunk (SIEM) and ServiceNow to help identify and manage security incidents. This position is ideal for individuals looking to build a strong foundation in cybersecurity operations within a structured and process-driven environment, with opportunities for growth and skill development.Key ResponsibilitiesMonitor security events and alerts using Splunk SIEM to identify suspicious activity across network, endpoint, and cloud environments.Perform initial triage and investigation of alerts, following defined procedures to determine severity and required actions.Respond to security incidents in accordance with established SLAs, ensuring timely escalation and proper handling.Use ServiceNow to log, track, and document incidents, maintaining accurate records throughout the lifecycle.Conduct basic threat research to stay informed on emerging threats, vulnerabilities, and attacker techniques.Support incident analysis by identifying contributing factors and assisting with remediation recommendations.Collaborate with security engineering, and threat hunting to resolve incidents and strengthen security controls.Follow and contribute to standard operating procedures (SOPs) and playbooks to ensure consistent incident response.Communicate clearly with internal stakeholders regarding incident status and actions taken.Required QualificationsBachelor's degree in Cybersecurity, Information Technology, or a related field (or equivalent experience)Proficient understanding of SOC operations and the incident response lifecycleFamiliarity with SIEM tool Splunk.Exposure to ServiceNow or similar ticketing systemsKnowledge of networking fundamentals, security principles, and log analysisStrong analytical and problem-solving skillsAbility to work in a 24x7 operational environment with strict SLA requirementsEffective written and verbal communication skillsPreferred QualificationsRelevant certifications (e.g., CompTIA Security+, Splunk certifications)Familiarity with threat intelligence concepts or frameworks such as MITRE ATT&CK2+ years of hands-on experience in security monitoring or incident response environmentsEverforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.