Remote Representative | Customer Services Advisor

Remote Representative | Customer Service & Benefits Advisor

Company:  AO Globe Life
Location:  100% Remote – United States
Job Type:  Full-Time | Flexible Schedule | Training & Mentorship Provided

Build a Meaningful Career Helping Protect Working Families

Are you looking for a  work-from-home career  where you can help people, build lasting relationships, and create long-term professional and income opportunities?

AO Globe Life is seeking motivated, service-oriented professionals to join our growing virtual team as  Remote Insurance Representatives . You'll meet with clients through scheduled virtual appointments, educate them about available life, accident, and supplemental health insurance benefits, assist with enrollment, and provide ongoing customer support.

We proudly serve  veterans, labor union members, credit union members, associations, and working families .

Whether you have years of experience or are considering a new career path, we provide the  training, mentorship, licensing guidance, and ongoing support  to help you develop professionally.

No previous insurance experience is required.

Opportunity Highlights

• ✓ 100% Remote – Work From Home
• ✓  Qualified Client Opportunities Provided
• ✓  No Lead Purchasing Required
• ✓  Weekly Performance-Based Compensation
• ✓  Performance Bonuses & Renewal Income Opportunities
• ✓  Comprehensive Training & Mentorship
• ✓  Flexible Scheduling
• ✓  Leadership & Management Growth Opportunities

About AO Globe Life

For more than 70 years , AO has served working families by providing life, accident, and supplemental health insurance benefits designed to help families protect their financial future.

As part of the  Globe Life  family of companies, our culture emphasizes  service, integrity, professional development, mentorship, and leadership growth .

We believe strong careers are developed through consistent coaching, personal accountability, and opportunities to advance based on performance.

Our Mission

Protect Every Child. Serve All Working People.

What You'll Do

As a  Remote Insurance Representative , you'll combine customer service, benefits education, relationship management, and consultative sales.

Client Service & Benefits Education

• Conduct scheduled client consultations through Zoom and phone
• Connect with individuals and families seeking information about available benefits
• Learn about each client's needs, priorities, and financial protection goals
• Explain life, accident, and supplemental health insurance options clearly and professionally
• Answer questions regarding benefits, coverage, and policy features
• Provide needs-based coverage recommendations
• Guide clients through applications and enrollment
• Assist with required documentation

Relationship Management

• Build long-term client relationships through trust and exceptional service
• Provide support before, during, and after enrollment
• Conduct policy reviews when appropriate
• Assist with beneficiary updates and policy service requests
• Maintain timely follow-up communication
• Keep accurate digital client records
• Follow applicable company procedures and state requirements

Professional Development

• Participate in structured virtual onboarding and training
• Attend weekly coaching and professional development sessions
• Receive mentorship from experienced leaders
• Strengthen communication, presentation, and relationship-building skills
• Develop product and industry knowledge
• Participate in leadership development opportunities

Why Join AO Globe Life?

 100% Remote Work

Build your career from home while remaining connected to a supportive virtual team.

• Work remotely within the United States
• No daily commute
• Virtual client appointments
• Modern digital business tools
• Remote coaching, training, and team support

  Qualified Client Opportunities

Representatives have access to  company-provided client opportunities , including individuals who have expressed interest in learning more about available benefits.

This allows you to focus your time on:

• Benefits education
• Client consultations
• Customer service
• Enrollment assistance
• Relationship building
• Ongoing client support

No lead purchasing is required.

Weekly Pay & Performance-Based Income

This opportunity uses a  commission-based compensation structure rather than an hourly wage or guaranteed salary .

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives
• Performance recognition programs

There is no predetermined earnings ceiling; however, compensation is directly tied to individual production and results.

Earnings vary by individual performance, activity, and production. No specific income level is guaranteed.

Comprehensive Training & Licensing Guidance

New to Insurance? That's Okay.

Previous insurance experience is  not required .

Training and professional development include:

• Virtual onboarding
• Benefits and product education
• Client needs assessment
• Customer service development
• Consultative sales training
• Virtual presentation skills
• Enrollment procedures
• Relationship management
• Weekly coaching
• One-on-one mentorship
• Leadership development

Candidates who do not currently hold the required insurance license will receive  guidance through the applicable state Life & Health Insurance licensing process .

Career Advancement

AO emphasizes professional development and promotion based on  performance, initiative, consistency, and demonstrated leadership .

Growth opportunities may include:

• Training and mentorship
• Team development
• Leadership
• Management
• Senior leadership pathways

Previous management experience is not required to begin developing toward leadership opportunities.

Benefits & Professional Support

Qualifying representatives may have access to:

• Health insurance reimbursement program
• Company-supported life insurance
• Renewal and residual income opportunities
• OPEIU Local 277 representation, where applicable
• Leadership development programs
• Professional conferences and events
• Virtual technology and business resources

Eligibility and qualification requirements apply to applicable programs.

Recognition & Incentives

Qualifying performance may be recognized through:

• Company-sponsored incentive travel
• Leadership conferences
• Performance bonuses
• Recognition awards
• Professional development opportunities
• Advancement incentives

Who We're Looking For

We're looking for professionals who demonstrate:

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Professionalism, reliability, and integrity
• Self-motivation and personal accountability
• Strong organization and time-management skills
• Goal-oriented and solutions-focused mindset
• Ability to work independently from home
• Confidence communicating through Zoom and phone
• Basic computer and virtual technology proficiency
• Coachability and willingness to learn
• Commitment to delivering an excellent client experience

Experience That Transfers Well

Experience in the following areas can be helpful, but is  not required :

• Customer Service
• Client Services
• Insurance
• Sales
• Retail
• Hospitality
• Healthcare
• Banking
• Financial Services
• Education
• Military
• Administrative Support
• Call Centers
• Business Development
• Account Management

We welcome candidates from a variety of professional backgrounds.

Minimum Requirements

Applicants must:

• Be 18 years of age or older
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop
• Have reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable conducting virtual client appointments
• Be willing to complete required training
• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Licensing guidance is available for candidates who are not currently licensed.

Virtual Interview Process

Qualified applicants will first complete a  brief career overview  explaining the position, compensation structure, licensing requirements, training, and career opportunities.

Candidates interested in continuing will then have the opportunity to schedule a  live Zoom interview with our hiring team .

Ready to Build Your Future?

If you're looking for a  remote insurance, customer service, and sales career  where you can help working families, develop valuable professional skills, enjoy schedule flexibility, and create long-term opportunities through your performance, we'd like to hear from you.

Apply today to be considered for our Remote Insurance Representative opportunity with AO Globe Life.

Work From Home. Help Families. Build Relationships. Grow Your Future.