Patient Specialist

Patient Services Specialist The Patient Services Specialist (PSS) is an integral part of the Campbell University Health Center’s healthcare team. The PSS is responsible for registering patients, scheduling appointments, and managing the patient check-in process which includes verifying personal data and insurance information. This position is privy to confidential records, conversations, and many duties performed are of a sensitive and confidential nature. This position must consistently exercise courtesy, accuracy, and professionalism, and strive to maintain a cooperative relationship with patients, faculty, staff, students, and visitors. Essential Duties and Responsibilities Provides a variety of front line, non-clinical patient services as an integral part of the Health Center healthcare team. Registers patients and verifies accuracy of personal data and insurance information. Schedules appointments for patients and makes reminder calls; answers calls on a multi-line phone system, directs calls to appropriate staff, and takes messages as necessary. Confirms insurance eligibility with payors as necessary for referrals, co-pay determination, pre‑approval for procedures, and patient deductible determination; collects co‑payments, processes charges, and prints receipts. Manages the patient check‑in/out process, including scheduling the next appointment, providing instructions regarding referrals and testing, and ensuring patient questions are answered in a timely, courteous manner. Reconciles money collected and charge payments at the end of each shift and prepares bank deposits. Coordinates and schedules diagnostic testing, referrals to specialty physicians, and other external healthcare entities. Requests medical records and test results from other healthcare providers on behalf of patients and distributes, scans, and/or files according to policy; maintains medical record integrity and security. Files components of medical records according to established protocol. Complies with HIPAA regulations at all times. Performs a variety of administrative duties to meet patient needs and ensure efficient operation of the Health Center. Compiles reports as requested. Handles moderately complex to complex problems on a daily basis. Greets patients and visitors with courtesy, ascertains purpose of visit, and provides appropriate response or directs to appropriate staff; contributes to a customer‑friendly environment. Educates patients regarding healthcare services, patient rights and responsibilities, and practice policies and procedures. Demands accuracy, honesty, integrity, and the ability to work within the Christian mission of Campbell University. Maintains a professional appearance and demeanor at all times. Upholds and abides by Campbell University policies and procedures, including Title IX, HIPAA, and FERPA guidelines. Additional Requirements Ability to work 8:00 am to 5:00 pm and/or evening hours and/or travel between Main Campus and other locations. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Education and Experience Associate’s degree in Business Administration or related field, or equivalent experience (1 year of experience + 1 year of college) will be considered. Medical terminology certification preferred. A minimum of three years’ experience in a healthcare environment, requiring regular interaction with patients, providers, and other healthcare staff, preferably working with patient registration, benefit verification, precertification, charge entry, health records processing, and money management. Good knowledge of third‑party payors, billing, and management software. Knowledge, Skills, and Abilities Working knowledge of HIPAA and OSHA regulations. Excellent skills in time management, organization, attention to detail, verbal and written communication. Excellent interpersonal skills that enable effective working relationships with a diverse group of patients, providers, colleagues, and vendors. A passion for customer service and a commitment to supporting the mission and values of Campbell University. Equal Opportunity Employment Campbell University is an Equal Opportunity Employer. The University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising. Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by or because of their participation in investigations or compliance reviews related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation. Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy. Employees or applicants who wish to review appropriate portions of these affirmative action programs may schedule an appointment to do so by contacting Human Resources at the Buies Creek campus, during normal business hours. #J-18808-Ljbffr