Patient Shipping Specialist

We get it: job searching takes time and attention. At Kelly®, we’re here to make it a whole lot easier for you. We’re seeking a PSS (Patient Support Specialist) to work at a leading organization in Raleigh, NC. This opportunity could be the one you’ve been looking for. Salary / Pay Rate / Compensation $23.50/hr Shift Shift between 8am–8pm EST What You’ll Do Conduct initial and refill outreach calls to patients, providing education, status updates, and ongoing support throughout their therapy journey. Complete shipment setup and coordination using pharmacy dispensing systems and online shipment portals; enroll patients into safe return programs and ensure all required documentation is completed accurately. Maintain detailed call notes and activity documentation across multiple systems, following program and compliance standard. Serve as a key point of contact for patients, healthcare provider offices, and field teams, providing concierge-level service. Communicate progress and resolve questions related to referrals, shipments, and patient services. Escalate issues appropriately and partner closely with internal operational teams. Demonstrate a strong compliance mindset, including patient privacy, regulatory requirements, and adverse event reporting. What We’re Looking For High school diploma required. Minimum four years of experience in a pharmacy or healthcare setting. Minimum four years of experience in a case management or call center environment. Strong verbal and written communication skills with a patient-first approach. Proven ability to manage multiple priorities while delivering high-quality customer service. Experience building positive working relationships with patients, providers, and internal teams. Proficiency in Microsoft Excel, Outlook, and Word. Preferred Qualifications Undergraduate degree. Bilingual Spanish (speaking and writing). Benefits and Perks We offer voluntary benefit plans including medical, dental, vision, telemedicine, life insurance, critical illness, legal plan, short-term disability, retirement savings plan, service bonus, holiday pay, transit spending account, and paid sick leave as required by law. Equal Employment Opportunity Statement Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr Kelly Services