Workplace Experience Specialist - Part-Time

Workplace Experience Specialist - Part-Time

Raleigh, NC

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diverse perspectives and are dedicated to creating an environment that is respectful and inclusive for everyone.

Ready to own the employee experience and bring Lucid's values to life?

As a part-time Workplace Experience Specialist in Raleigh, you'll do exactly that. We truly believe our people are our greatest asset, and our Workplace Experience team is the engine that proves it. We design and deliver innovative services that bring Lucid's culture and values to life, creating inspiring workspaces, amazing employee experiences, and inclusive environments where all Lucidites can thrive.

This role makes that mission possible during our afternoon hours. By working an opposite shift to our current Workplace Experience Specialist, you directly ensure we have seamless, dedicated coverage throughout the entire workday.

This is a 20-25 hour per week position with the following required schedule:

• Monday: 12:00 PM 5:00 PM (5 hours)
• Tuesday: 12:00 PM 5:00 PM (5 hours)
• Wednesday: 12:00 PM 5:00 PM (5 hours)
• Thursday: 12:00 PM 5:00 PM (5 hours)
• Friday: 12:00 PM - 5:00 PM (5 hours)
• Total: 20-25 hours per week

Responsibilities:

You will work closely with Lucid's Manager of Workplace Experience & Real Estate, and the Raleigh Workplace Experience Specialist, focusing on four key areas to support the Raleigh office:

Facility Management

• Office Maintenance: Coordinate office maintenance and ensure general office cleanliness and organization.
• Equipment & Moves: Assist with assembling new office furniture, scheduling furniture maintenance, and maintaining office floor plan documentation.
• Office Sweeps: Perform meeting room and floor sweeps to ensure all areas are tidy and ready for the next day.
• Technology Coordination: Partner with IT in troubleshooting in-office technology.

Kitchen & Food Service

• Stocking & Cleaning: Kitchen stocking (may include Costco deliveries), restocking food and supplies as needed.
• Coffee Service: Make coffee as needed, clean coffee pots (end of day), and perform a weekly refrigerator clean-out.
• Deep Cleaning: Monthly cleaning of the ice machine.
• Catering: Assist with catering/lunch clean-up.

Events & Office Culture

• Coordination: Provide coordination and assistance for events, including furniture moving and chair setup. Periodically be available for after-hours even coordination.
• Culture Initiatives: Collaborate with internal teams to coordinate company-wide events, including Adopt-a-Family and product launches.

Administrative Tasks

• Shipping: Ship and receive packages as needed.
• Employee Support: Help monitor the office Slack channel and Zendesk tickets related to the workplace.
• Projects: Assist with various workplace experience projects and coordinate gym access for employees.

Requirements:

• 1+ year of experience within a professional office setting, ideally in a support, administrative, or workplace experience role.
• Ability to work in-office 5 days weekly, on the part-time schedule outlined above.
• Strong verbal and written communication skills with a focus on a high level of customer service.
• Proven ability to manage and prioritize multiple tasks in a fast-paced environment.
• Proficient with G-Suite, Office 365, or similar tools.
• Ability to lift 2550 lbs frequently.
• A positive, "can-do" attitude and a collaborative approach to teamwork.

Preferred Qualifications:

• Experience with facilities management or basic repair/maintenance.
• Experience in a high-tech environment.