Portfolio Support Manager

Job Description

Job Description

Peabody Properties is hiring for a Portfolio Support Manager to join its property management team in Boston, MA and surrounding areas.

The Portfolio Support Manager provides flexible, hands-on management support across a regional portfolio. This role is designed to fill operational gaps when a site team is short-staffed due to vacancies, extended leave, new acquisitions, or other transitions.

Reporting to the Director of Portfolio Operations, the Portfolio Support Manager ensures that properties continue to operate smoothly and in accordance with organizational standards, ownership objectives, and regulatory requirements. The role serves as a stabilizer—supporting staff, mentoring teams, reinforcing compliance, and maintaining high levels of service until permanent staffing solutions are in place.

Key Responsibilities

Operations Support & Coverage

• Step in as interim site manager or assistant manager during vacancies, transitions, or leaves of absence.
• Ensure day-to-day property operations remain consistent, including rent collection, work order management, move-ins/move-outs, vendor coordination, inspections, and compliance tasks.
• Implement and uphold company policies, procedures, and performance standards across assigned properties.
• Partner with the Director of Portfolio Operations to ensure properties stay aligned with ownership goals and contractual/regulatory requirements.

Staff Mentorship & Interim Supervision

• Provide temporary supervision, coaching, and mentoring for on-site administrative and maintenance staff.
• Support staff onboarding and training for new hires, helping them acclimate to company processes and expectations.
• Foster a supportive and collaborative environment that emphasizes teamwork, accountability, and service excellence.

Financial & Compliance Accountability

• Monitor rent collection and take timely action on delinquencies in accordance with legal requirements and company policy.
• Support budgeting, financial reporting, and variance tracking as needed.
• Ensure ongoing compliance with LIHTC, HUD/Section 8, and other applicable housing program requirements, including certifications, re-certifications, and file audits.
• Coordinate with accounting and operations staff to maintain accurate, timely financial and administrative records.

Property Maintenance & Capital Planning

• Oversee daily property condition and maintenance needs, conducting inspections of units and common areas.
• Ensure timely turnover of vacant units and high-quality preparation for new residents.
• Support preventive maintenance schedules and follow up on completion of work orders.
• Assist with capital needs assessments and long-term maintenance planning.

Resident Relations & Community Support

• Serve as a visible, approachable point of contact for residents during staffing transitions.
• Address resident concerns with professionalism, empathy, and prompt follow-up.
• Facilitate resident meetings and maintain clear communication channels to promote satisfaction and trust.

Collaboration & Communication

• Keep the Director of Portfolio Operations informed on property status, resident concerns, and any unusual issues.
• Share insights and recommendations on recurring challenges, offering practical solutions for improvement.
• Act as a culture carrier across the portfolio, reinforcing values of integrity, service, and excellence.

Core Competencies

• Adaptability & Flexibility: Thrives in varied settings and can seamlessly shift between roles.
• Supportive Leadership: Provides short-term guidance that empowers staff without undermining permanent management.
• Resident-Centered Focus: Prioritizes resident experience and community well-being.
• Collaboration & Mentorship: Builds strong relationships, shares knowledge, and uplifts teams.
• Operational Excellence: Ensures compliance, efficiency, and consistency across portfolio sites.

Education and Experience

• 3–5 years of progressive property management experience, preferably in affordable housing, LIHTC, and/or HUD programs.
• Strong knowledge of compliance, reporting, and regulatory requirements.
• Proven adaptability—able to step into new environments quickly and effectively.
• Excellent interpersonal, leadership, and communication skills.
• Strong problem-solving abilities and attention to detail.
• Flexibility to travel to different sites within the portfolio on short notice .

Compensation and Benefits:

Peabody Properties offers $77K-$87K along with a rich benefits package that includes, but is not limited to, medical, dental, 401(k), Short-Term Disability, life insurance, Employee Assistance Programs (EAP), paid time off, paid holidays, paid training, tuition reimbursement, wellness programs, employee referral bonuses, and flex spending.

EEO Statement:

Peabody Properties, Inc. is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acquisition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment.

Peabody Properties participates in E-Verify