Bilingual Aftercare Specialist (English/Spanish) (SHARE)

Overview Anthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers. We streamline the apartment search, approval, and move-in process using technology to move people into stable housing faster. We believe every person deserves a place to blossom, and we're building the tools, systems, and teams to make that possible. Our culture emphasizes urgency, data orientation, and openness. We value accuracy, data-informed decisions, and continuous improvement of how information is tracked and shared. We are looking for team members who are thoughtful, adaptable, and detail-oriented, who follow through and take ownership of their work. About SHARE: The Special Housing Assistance Resource (SHARE) program is a NYC housing voucher program designed to help households in shelters exit shelter for permanent housing. Anthos|Home administers SHARE vouchers to streamline the voucher process and serve families more efficiently. The SHARE Aftercare team provides voluntary, light-touch services to support housing stability and success throughout the four-year voucher term. The Role Anthos|Home is seeking an experienced social service professional to join our SHARE Aftercare team as an Aftercare Specialist, reporting to the Aftercare Supervisor of High Health Needs. This role serves as a primary point of contact for SHARE voucher holders after move-in, providing light-touch, housing-focused support to help maintain stability and thrive in their new homes. SHARE Aftercare is voluntary and as-needed. You will conduct proactive outreach and regular check-ins with enrolled participants, hold monthly virtual office hours open to all SHARE voucher holders, and respond to emerging needs with referrals, resources, and direct support. You will also serve as a liaison between participants and their property providers when tenancy concerns arise. This is an opportunity to make a direct, meaningful impact in the lives of New Yorkers who have overcome significant barriers to reach stable housing, and to help them build on that foundation. Key Responsibilities Participant Outreach and Check-Ins: Conduct proactive outreach to all SHARE households to introduce the aftercare team and available services at or shortly after move-in Participant Check-Ins: Regularly assess housing stability, address emerging issues, and provide referrals or support as needed Monthly Office Hours: Host monthly virtual office hours open to all SHARE voucher holders Needs Assessment: Assess participant needs at each contact, including housing conditions, benefits, employment, household safety, and other factors affecting stability Tenancy Stabilization and Support Provide referrals to community partners and resources in areas such as financial literacy, mental health, legal services, health care, education, and employment Facilitate mediation and communication between participants and property providers to address tenancy concerns (not payment-related) Assist with lease renewals, recertifications, and planning for next steps as the end of the voucher term approaches Respond to housing-related concerns and emergencies during and after business hours Engage and coordinate with participants' existing support networks as appropriate Materials and Resources Develop and distribute participant-facing materials, resources, and multilingual tools to support housing stability Connect participants with translation services and multilingual resources as needed Collaboration and Documentation Coordinate with the SHARE Aftercare team, Data and Evaluation team, and organizational leadership to track program activities and participant outcomes Maintain thorough, accurate, and timely progress notes and correspondence in Salesforce, upholding participant confidentiality Attend team meetings, case conferences, and other coordination activities as needed Provide support within the Aftercare team on an ad hoc basis Qualifications, Required Skills & Attributes Bilingual in English and Spanish (required) Bachelor’s degree in a relevant field and/or 3-5 years of experience in housing, human services, or a related field Familiarity with the NYC housing market, housing voucher programs, and/or NYC shelter system Experience with community-based outreach and engagement Willingness to travel and conduct community-based visits across the five boroughs Ability to use public transportation and access buildings that may not have elevator access Highly adaptable in fast-moving environments with evolving processes Tech-savvy with proficiency in Microsoft Office and Salesforce Self-directed, high-performing, and accountable Excellent interpersonal, verbal, and written communication skills in English and Spanish; de-escalation and mediation skills Strong case note writing skills in Salesforce Trauma-informed approach to housing transitions; comfortable with crisis response Strong critical thinking and independent judgment; highly organized with attention to detail Genuine commitment to the mission and helping New Yorkers build stable, permanent homes Compensation And Benefits Competitive starting salary: $65,000 - $70,000 Hybrid work environment: 2-5 days in office and/or on the field Flexibility to work evenings and weekends as needed Comprehensive benefits package including: Health, dental, and vision insurance 401(k) with 4% employer match Generous paid time off Summer Fridays in August Professional development opportunities Wellness perks: weekly yoga, Peloton and meditation app subscriptions Join Our Team Join a mission-driven team moving at startup speed to create real change in New York City. If you are excited by building something new, using technology for social good, and contributing ideas that shape how we work, apply to Anthos|Home to help create a new way home. How To Apply Please send your resume and cover letter through our careers site. Anthos|Home is an Equal Opportunity Employer and encourages individuals of all backgrounds, experiences, abilities, and lived experiences to apply. We define lived experiences to include, but are not limited to, homelessness and housing instability. If you require an accommodation during the application process, please contact us to request one. #J-18808-Ljbffr Anthos|Home