Remote Customer Care and Sales Advisor

Customer Care and Sales Advisor I At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you’ll build trust by listening empathetically and responding clearly. As you grow in the role, you’ll handle more complex situations—resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts—for both the customer and the company. Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies. Perform entry-level sales and support tasks within a designated region or business area. Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication. Actively listen and ask questions to understand customer needs, showing empathy and respect. Handle a variety of customer-facing duties, including: Providing billing and pricing information Resolving standard issues remotely or educating customers on resolution steps Scheduling service appointments when remote resolution isn’t possible Managing add/change/delete requests in hosted platforms Use effective telephone-based selling skills to: Build rapport and identify customer issues Offer creative solutions and explain product/service benefits Meet or exceed weekly and monthly sales activity goals. Assist with special projects as assigned. High School Diploma or GED Ability to ask fact-finding questions to identify solutions aligned with customer needs Demonstrated patience and professionalism in all customer interactions Working knowledge of Cable One products and services Cable One values the contributions of our associates and offers an excellent benefits package, including: Competitive pay: $16.30 per hour Health from Day One: Medical, dental, and vision plans start immediately Life insurance for you and your loved ones Generous paid time off for vacations, holidays, and personal days Extra Peace of Mind: Group legal plan and identity theft protection Learn & Earn: Tuition reimbursement up to $5,250 in your first year Give Back: Participate in community support programs across the U.Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Cable One and our family of brands is committed to keeping our associates and customers safe.