Call Center Manager
Eagle Resource Group
Job Description
Job Description
The Call Center Manager oversees a large team of 30+ agents, ensuring smooth daily operations and high-quality customer service. This role involves direct reporting to senior management and requires strong leadership to drive team performance and implement process improvements within the call center.
Responsibilities
- Supervise and lead a large call center team of 30+ agents
- Monitor individual and team performance metrics
- Design and deliver training and development programs
- Create effective work schedules to maximize productivity
- Ensure quality assurance standards are met
- Prepare and present operational reports to senior management
- Manage conflicts and resolve escalated issues
- Identify and implement process improvements
- Oversee budget management for the call center
Preferred Qualifications
- 5+ years of experience in call center management
- Bachelor's degree in Business Administration or related field
Eagle Resource Group, Inc. is a Georgia-based staffing and recruiting company. We are engaged in the business of matching our clients’ open job roles with experienced candidates.
With over 50 years of combined experience, knowledge and understanding of the industry, Eagle Resource Group has the advantage to address the needs of our clients and experienced candidates.Company Description
Eagle Resource Group, Inc. is a Georgia-based staffing and recruiting company. We are engaged in the business of matching our clients’ open job roles with experienced candidates. \r\n\r\nWith over 50 years of combined experience, knowledge and understanding of the industry, Eagle Resource Group has the advantage to address the needs of our clients and experienced candidates.
Vacancy posted 3 days ago
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