Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2016 and has grown into a team of five who work together in a supportive and energetic environment. I started my career right out of college as a State Farm agent aspirant and spent five years learning the business before opening my own agency.

I’m a graduate of the University of Iowa and am married with a son. Outside of the office, my family and I enjoy boating, trying new restaurants, and traveling whenever we can. We stay connected to our community by sponsoring local neighborhood events and supporting activities around the area.

Our team enjoys frequent team lunches, promotional bonuses, team outings, health benefits, licensing reimbursement, and a strong focus on work-life balance.

Our culture is hardworking and growth-focused. We’re looking for someone who’s willing to grind, brings a great attitude, and is coachable. If you’re motivated and ready to work hard alongside a supportive team, this could be a great place to grow your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Megan O'Connell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.