Operations Manager

Operations Manager

Location: Marietta, GA

Compensation: $65,000- $91,000 + 15% bonus + Full Benefits Day One

Flexcar is completely reimagining car ownership. We offer the world's first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we're transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.

The role oversees the end-to-end flow of inventory through the outbound process, ensuring vehicles are prepared and ready for order on time. They manage Ops Specialists' throughput and SLA performance, identify and resolve bottlenecks or at-risk orders, and collaborate closely with the Service Manager to keep service-needed vehicles on track. Additionally, they are responsible for quality assurance of all vehicle readiness.

What you'll do:

• Manages the flow of inventory through the outbound process (getting cars ready for order).
• Responsible for identifying and resolving bottlenecks and at-risk orders.
• Coordinates with Service Manager to ensure vehicles with service-required are hitting target dates as part of the preparation process.
• Responsible for QA of vehicle readiness
• Total ownership of all vehicle service and inventory operations metrics, including available inventory, inventory dwell time.
• Creates, implements, and maintains a system of vehicle key security and auditing.
• Performs daily fleet scan and reconciliation as well as quarterly inventory audits
• Prioritizes needs of the business and steps in to help wherever necessary, leads from out in front of a team instead of in an office.
• Responsible for maintaining the appropriate staffing levels for Operations Specialist. Can anticipate demand and adjust quickly while remaining within budget guidelines.
• Ensures vehicle returns are processed within 30 minutes of their arrival on site.
• Accountable for photo compliance, ensuring all vehicles have quality photos captured, uploaded, and approved in our internal system.
• Actively manage and engage the operations specialists and parts associates, conduct daily/weekly/monthly department meetings and consistent one-on-one associate development sessions.
• Consistently communicates vehicle status (when necessary) with the member experience manager to ensure vehicles are ready for our members as promised
• Ensures associate time is logged accurately and audit associate timecards weekly prior to pay period close.
• Adhere to Flexcar's Attendance Policy, and holds team accountable when needed.

What Drives Success for This Role:

• 3-5 years of operations management background, preferably in vehicle operations/service.
• Bachelor's degree in Operations Management or similar fields preferred but not required.
• Understanding of 6S and Gemba methodology.
• Strong organizational skills and the ability to review raw data for trends.
• Ability to cover all hours of the business, including evenings, nights, weekends, and some holidays is required.
• Willingness to work outdoors (weather and other conditions vary)
• Ability to carry tools and equipment (up to 50 lbs.)

What tops off the tank:

• Rest & Relaxation: Flexible PTO policy.
• Future Savings: Benefit from a 401(k) plan with company match from day one.
• Benefits: Day One - Excellent, low-cost healthcare coverage including medical, dental, vision.
• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee.
• Weekly pay
• And other amazing perks!

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.