Membership Services Coordinator

The National Confectioners Association is the preeminent organization in Washington, D.C., representing more than 500 chocolate and candy manufacturers, brokers and suppliers across the U.S. The National Confectioners Association is a mission‑driven advocacy organization that fosters an environment that enables candy makers to thrive and works to ensure that chocolate and candy are celebrated for their contributions to culture, society, the economy and everyday moments of joy. Position Overview: The Membership Coordinator plays an essential role in creating a welcoming, responsive and, exceptional experience for NCA members and prospective members while helping foster meaningful connections between members and the association. This position provides day‑to‑day support for membership growth, retention, and operations. The coordinator frequently serves as a first point of contact for NCA members and prospective members and must approach every interaction with patience, professionalism, empathy, and a genuine desire to help. The ideal candidate must be eager to learn, willing to jump in where needed and take ownership of outcomes, while remaining calm as priorities shift. They should be proactive, highly collaborative, impeccably organized, have a keen eye for detail, and boast superior hospitality and customer service skills. The Membership Coordinator will report to the Manager of Meetings & Membership. Key responsibilities include but are not limited to: Membership Support & Operations Manage the membership inbox and provide prompt, solutions‑oriented assistance with explaining member benefits, dues structure and navigating the NCA website and member portal. Process new member applications accurately and efficiently, including database entry, invoice creation, and onboarding. Support the membership team with annual membership dues renewal campaign. Support data cleanliness by maintaining accurate member and company records, including contact information, company rosters and membership status. Prepare monthly membership reports to senior management. Assist with the management of NCA committees and affinity groups, including communications, roster maintenance, meeting materials and follow‑up. Support updates to membership materials, resources and collateral to ensure information remains accurate and engaging. Identify opportunities to improve member experience and recommend enhancements to member processes, communications, and resources. Department and Association Support Assist with pre‑registration for events via light data entry in the association’s database. Support the printing and packing of event materials and equipment. Provide on‑site registration support as needed (i.e., at the registration desk/counter). Collaborate with colleagues across departments and provide support for other membership‑related projects as assigned. Required Skills/Abilities: 1‑3 years of experience providing comparable administrative and logistical support Customer service experience required Meticulous organization and attention to detail Excellent written and verbal communications skills Strong project management skills and ability to juggle multiple, shifting priorities Proactive approach and “can‑do” attitude Results‑oriented and strong self‑management skills Team player who thrives in a high‑energy, multitask and collaborative work environment Demonstrated ability to build positive relationships and provide exceptional services to members, customers, volunteers, or other stakeholders. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, etc.) and Zoom Knowledge of association management systems, particularly iMIS, a plus What’s Great About Working for NCA as the Membership Coordinator? Your work will directly shape how members experience NCA, from their first inquiry through ongoing engagement and year‑over‑year renewal. Your work will be vital to our ability to deliver on the goals of our 2025‑2028 Strategic Plan: Elevate: 2028. NCA is an exceptionally well‑respected organization in Washington, D.C., and beyond. We do important and meaningful work on behalf of the nearly 58,000 candy makers in the U.S. The nature of your work will be challenging and fun. There are plenty of opportunities to flex your creative muscles. Your colleagues are talented and passionate individuals who are dedicated to the success of the confectionery industry – and to each other. There’s room for growth. We prioritize the development of our people and you’ll get exposure to a variety of different tasks and roles. We promote a flexible work environment that respects your life outside of work. NCA offers a comprehensive and highly competitive benefits package. NCA’s Core Values: In our workplace and throughout the confectionery industry, NCA promotes: Happiness – reflecting the fun and enjoyment of confections Trust – serving as a model of transparency, integrity and authenticity Community – fostering diversity and collaborative relationships Responsibility – encouraging and promoting a sustainable industry that creates value for all of our stakeholders Leadership – demonstrating purposeful, proactive and nimble leadership Location: NCA employees work in a hybrid on‑site/remote environment, with the expectation to be in the Washington, D.C., office (located in Georgetown) when necessary to execute efficiently and effectively the functions of the job. Candidates should expect to be in the office at least once per week, especially in the first 3-4 months of the job as part of the onboarding process. This position requires travel several times per year to support the confectionery industry and NCA signature events. Some travel may include evenings and weekends. NCA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NCA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, #J-18808-Ljbffr National Confectioners Association