Service and Install Coordinator

Job Description

Job Description

DeWaard & Bode, Whatcom, and Skagit counties' largest, local appliance and mattress retailer is hiring!

Our growing business is seeking a  Full-time Service Coordinator/Writer . If you are a positive, friendly, and personable individual who enjoys working with other people, we have an opening for you. We are looking for someone with excellent customer service skills a can-do attitude and willingness to learn.

We offer a competitive starting wage, full-time hours, and opportunities for growth and to increase your compensation.

Job responsibilities include but are not limited to:

- Providing positive front-line contact over the phone with our customers to troubleshoot their service and maintenance needs
- Determining and resolving customer needs
- Keeping organized and accurate records
- Coordinating service and repair appointments
- Communicate daily with technicians and customers to solve problems
- Perform follow up calls and emails

Compensation for this position starts at $22/hour . Wage Rate is $22-26.

Qualifications:

High school diploma
Proficiency with common office and productivity software
Must be willing to undergo a drug screening and background check
Excellent communication and interpersonal skills

Benefits Include the following:

Medical, Dental, Vision after 60 days of employment
401k after 6 months of service and company 3% match
Employee Purchase Program (cost +10% for any item we sell!)
6 Paid Holidays
Annual PTO accrual program

DeWaard & Bode is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.