Patient Schedulers

Job Description

Job Description

Hours: M-F between the hours of 7a-5p
Temp through the summer

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits

• Coordinates and maintains providers’ master clinical schedules

• Submits referrals for specialty appointment requests

• Obtains intake information from patient and referring physician’s offices.

• Schedules Radiology tests

• Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.

• Schedules infusion related services utilizing Epic scheduling support system

• Triages and manages high volume of patient telephone calls, utilizing superb customer service skills. 

• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.

• Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed

• Performs other duties as assigned

This position involves close interaction with physician staff and fellow members of the clinical center as well as patients with cancer.

SKILLS/ABILITIES/COMPETENCIES REQUIRED:  Must be realistic, objective, measurable and related to essential functions of this job.

• Excellent judgment and analytical skills to identify problems and develop solutions effectively

• Problem solving skills

• Independently prioritize tasks and set deadlines

• Excellent organizational and time management skills

• Excellent interpersonal skills

• Ability to work well as a member of a team

• Handle sensitive and confidential issues

Requirements:

• Epic experience highly preferred

• Any sort of medical admin/scheduling experience - this role is almost purely schedule based

• Customer service skills, ideally from food service or hospitality industry

• Strong computer skills a must

• Ability to multitask and work as a team

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