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Customer Care Team Lead Elevate Service & Escalations

PLS

PLS is looking for a Customer Care Team Lead to enhance customer service by managing escalated inquiries and guiding team members. The role requires effective communication, problem-solving, and previous experience in a Call Center environment. With responsibilities including training, ensuring compliance, and maintaining service quality, candidates should be motivated, organized, and possess strong leadership skills. This position offers a dynamic working environment in Oak Brook, Illinois. #J-18808-Ljbffr PLS

Vacancy posted 2 days ago
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