HelpDesk Technician

General Requirements Pay close attention to detail, a sense of urgency and perseverance. Honesty and integrity, with a sincere desire to satisfy clients and their needs. The ability to work in a fast‑paced, high‑pressure environment and to provide timely and accurate follow‑up to management is essential. Positions Available HelpDesk Technician Hours: Mon‑Fri 7:30 AM–5:00 PM (Some after‑hours work required) Pay: hourly This is a full‑time position responsible for maintaining and supporting daily network, telephony, and desktop systems in a variety of corporate network settings. Must have reliable transportation as on‑site visits may be necessary. Monitor internal help desk system for the delegation, assignment and/or completion of trouble tickets. Flexible schedule as this job may require extended support hours, occasional night, weekend and some on‑call work as deemed necessary. Support applications, printers, storage and networking infrastructure (wired and wireless). Support IT procurement as needed. Provide 1st tier support to identify, investigate and resolve technical problems. Troubleshoot and support Windows 10 and MAC workstations. Support the addition, deletion and modification of accounts & security privileges in an Active Directory environment. Network & application monitoring and support. Assist end users with moves, adds and changes. Escalate issues to higher level technical teams as appropriate. A successful candidate must have: Excellent interpersonal, supervisory, organizational and customer service skills. Willingness to learn our procedures and processes. BS or BA in Computer Science, Networking, Engineering, or related field, or demonstrate equivalent training or technical experience. 5‑6 years of related relevant experience. Proven track record of providing IT support services. Basic knowledge of networking. Ability to demonstrate a working relationship with groups within or outside IT to help implement technical solutions. Experience working with outside vendors and support companies as needed. Experience with IT ticketing systems. Functional knowledge of the Microsoft Office suite. Strong attention to detail. Basic understanding of Active Directory, group policy and the Windows security model. Experience troubleshooting TCP/IP network environment. Experience troubleshooting hardware, PCs, laptops (Windows and MAC) and a variety of mobile devices. Experience with Exchange and Windows administration. 3+ years experience troubleshooting PC desktops and laptops, software, hardware, Microsoft Office suites, email, printers and peripherals. 3+ years experience with routers, switches, hubs and basic network topology. Strong desire to interact with end users or clients on the phone or in person in a courteous, professional manner. Microsoft, Cisco, A+/Net+/Security+ certifications a plus but not required. Bookkeeper/Accounting Assistant (Part Time) Department: Accounting Pay: hourly This is a part‑time position (~20 hrs / week) responsible for maintaining and supporting daily bookkeeping, job cost accounting, and general office duties. Accounts Payable Accounts Receivable Sales Tax Accounting A successful candidate must have: Excellent interpersonal, supervisory, organizational and customer service skills, strongly preferred. Willingness to learn our procedures and processes. Experience in a related field, or demonstrate equivalent training or technical experience. Basic knowledge of accounting. Experience working with outside vendors and support companies as needed. Functional knowledge of Microsoft Office & QuickBooks. Strong attention to detail. Flexible schedule as this job may require extended hours, occasional night, or even weekend work. #J-18808-Ljbffr