Collections Specialist

Primary Purpose Coordinates and monitors the schedule activities for nurses, healthcare assistants, clerical staff and support technicians for assigned division to ensure appropriate staffing levels for optimal patient care. Experience Must have five years of clerical experience. Equivalent Experience May have an equivalent combination of education and experience in lieu of experience as stated above. Certification / Registration / Licensure None Skills or Special Abilities Must be able to demonstrate ability to use independent judgment in resolving issues within established guidelines. Must be able to successfully pass a Basic-level Microsoft Word & Excel, Telephone Skills and Customer Service test, as established by Employment Services, with a minimum score of 80%. Must have excellent communication skills and be able to communicate effectively with all hospital personnel. Must be able to utilize required software for assigned department. Must be able to compose correspondence independently. Must be familiar with the operations of standard office equipment. Responsibilities Identifies staffing needs for the division on a daily basis to ensure the assigned division operates effectively and efficiently. Monitors productivity of inpatient units and reallocates staff as needed to maintain acceptable productivity levels. Evaluates and assesses payroll reports comparing reported time to bi-weekly payroll reports and identifies discrepancies in a timely manner to ensure the accuracy of employee pay. Edits and completes corrections to ensure records are accurate. Distributes payroll on a bi-weekly basis according to established procedures. Contacts employees to fill vacant shifts daily and/or weekly to ensure units are staffed appropriately. Ensures employee contact data is maintained and current. Compiles and maintains current productivity based staffing requirements for assigned division. Updates ANSOS as required. Evaluates and obtains approval for overtime shifts when applicable to fill critical vacant shifts and maintain acceptable productivity to ensure patient safety. Communicates with on‑coming/off‑going supervisors regarding status of staffing in the assigned division. Makes recommendations for reallocation and proactive planning for unit staffing on a daily, weekly and weekend basis. Maintains a positive working relationship and rapport with division managers and house supervisors to complete work efficiently. Trains others to perform work duties as necessary to provide coverage for workload. Job Accountabilities Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding. Requisition ID: 987396 #J-18808-Ljbffr