Manager Behavioral Health Services

Job Title

This position assists facilitating a patient focused approach to member care providing personal assistance and skills training and other supportive services, to assist patients in improving their behavioral health and wellness. This team assists patients in finding and securing personal, organizational, and community resources.

Location

Tucson, Arizona

535 N Wilmot Road Suite 201, Tucson, AZ

Clinic Hours

Mon – Thus 8:00 am – 7:00 pm

Friday 8:00 am – 5:00 pm

Position Summary

This position is responsible for the daily performance of a team for an assigned functional area within a facility or other business entity. This position would typically be working in a department providing patient services, support services, or administrative services. Schedules and supervises the work of assigned staff to ensure smooth workflow in the department.

Core Functions

1. As a clinical leader, is responsible for clinical competency of staff (Therapist, Recovery Coaches and Peer Support Specialists, etc.) and clinical performance with focus on quality of outcomes utilizing evidence based best practices. Ensures optimal care/treatment to patient population. This position has overall accountability for direction of day-to-day operations associated with direct patient care activities. Ensures total clinical conformance such as assessments, service plans, medication management, appropriate documentation, review etc.

2. Schedules and supervises the work of assigned staff to ensure smooth workflow in the department. Acts as a knowledge resource to staff in matters of department processes, technical skills, equipment, supplies and/or regulatory requirements.

3. Selects, trains and manages the performance of staff. Schedules staff in accordance with department needs, maintains labor expenses within budget guidelines. Provides daily direction to staff. Sets goals for individuals and for the team. Acts as a mentor and coach and provides development and growth opportunities for staff.

4. Monitors supplies, equipment and labor resources and stays within budget. Assists in developing goals, targets and action plans.

5. Identifies, addresses and communicates opportunities to improve work processes and enable achievement of goals in quality, productivity and customer satisfaction. Maintains statistics and reports on activity in areas of responsibility when required.

6. Coordinates and participates in special projects as assigned.

7. Works under general supervision. Incumbents in this position are accountable for the daily performance of a unit or team. Makes decisions guided by policies and procedures. Interacts primarily with direct reports, supervisor, internal customers, and patients.

Minimum Qualifications

Master's degree from an accredited college or university with a major in a behavioral or social service, or a closely related field (i.e., Social Work., Psychology, Counseling and Guidance, Marriage and Family Therapy, or Rehabilitation) as required for eligibility with the AZ Board of Behavioral Health licensure.

Requires AZ Board of Behavioral Health ( BHP ) licensure at an independent level (for example: LPC (Licensed Professional Counselor) or LCSW (Licensed Clinical Social Worker).

Current Arizona Board of Behavioral Health Examiners Supervisor Registry required at time of hire. Requires in depth knowledge of AZ State, CMS and RBHA regulations related to Behavioral Health. Significant knowledge of treatment issues of adult populations with psychiatric and substance abuse issues.

Seven years of experience in behavioral health treatment settings and at least five years of progressive responsibility and staff management in behavioral health treatment settings.

Must demonstrate effective communication, team building, human relations, and organization skills. Must be familiar with commonly used office software and/or have the ability to learn new software applications if necessary.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

Additional related education and/or experience preferred.