Legal Operations Manager

Saundra M. Davis, P.C., a personal injury law firm in Snellville, GA, is seeking a Legal Operations Manager to oversee the firm’s operational infrastructure across people, processes, systems, training, and office administration. The role is designed for an operations leader who can bring clarity, consistency, accountability, and follow-through to a high-volume practice. The manager will work closely with the firm owner to ensure workflows support speed, accuracy, strong client service, and minimal day-to-day attorney intervention. Key Responsibilities Operations & Workflow Own the master operational task list, recurring calendar, project tracker, and weekly operating cadence. Translate attorney decisions into documented processes, checklists, and ownership rules. Identify bottlenecks, recommend solutions, and implement approved operational changes. Staff Accountability Set expectations and address routine attendance, performance, deadline, and follow-through issues. Document coaching, corrective actions, handoffs, and follow-ups. Apply policies consistently and elevate significant issues to the owner when needed. SOPs, Training & Onboarding Maintain SOPs, playbooks, templates, and checklists in an organized, version-controlled system. Own Trainual and role-based onboarding, training, quizzes, certifications, and completion records. Coordinate cross-training, continuing education, vendor training, and implementation of new procedures. KPIs & Reporting Establish meaningful KPIs by position with the owner. Maintain weekly/monthly dashboards and track completion of agreed work. Identify recurring issues such as missed deadlines, aging demands, incomplete Filevine entries, unresolved liens, and outstanding records. Prepare the operational portion of team meetings around exceptions, decisions, and next actions. HR & People Administration Coordinate recruiting logistics, onboarding, payroll/benefits information, policy acknowledgements, and employment milestones. Maintain personnel records, job descriptions, responsibilities, review dates, and PTO information. Manage complete offboarding, including equipment, keys, passwords, system access, and personnel records. Office Administration Manage vendors, supplies, equipment, subscriptions, facilities, IT troubleshooting, and new-user setup. Maintain inventories, administrative calendars, reimbursements, scanning, address changes, and office records. Keep routine administrative and facilities issues from becoming the owner's responsibility. Case-Support Operations Monitor workflows across intake, claims, medical records, demands, and litigation support without supervising substantive legal work. Maintain visible queues, ownership, service expectations, escalation rules, and milestone reporting. Improve records routing, demand readiness, deadline visibility, and follow-up procedures. Filevine & Google Drive Establish rules for what belongs in Filevine vs. Google Drive. Standardize file naming, folder organization, documentation requirements, and quality checks. Monitor data completeness and reduce duplicative systems and low-value reporting. Access, Technology & Vendors Maintain an accurate access matrix and secure credential/onboarding/offboarding processes. Evaluate tools and vendors, coordinate demos, make recommendations, and manage approved implementations. Maintain a system map covering each tool's purpose, owner, access requirements, and workflow role. Track adoption, operational value, and ROI across platforms including Filevine, Supio, EvenUp, CaseMetrix, Google Workspace, RingCentral, Trainual, and Gusto. Initial Priorities The initial focus will be to: Establish a reliable master project list and KPI dashboard. Organize SOP and training materials. Strengthen role-based onboarding through Trainual. Implement dependable access and offboarding controls. Improve visibility and routing of records, demands, and other time-sensitive case inputs. Support evaluation of Supio and EvenUp. Scope of Authority The manager will own routine policy administration, staff follow-up, performance documentation, SOPs, training, KPIs, projects, office systems, and approved vendor implementations. They will also conduct routine attendance and performance conversations and make operational recommendations within the established scope. Requirements Bachelor's degree required in business, operations, legal studies, or related field. Relevant Lean/Six Sigma, project management, or operations certifications are a plus. 4+ years of operations leadership experience in a law firm environment required. Personal injury experience strongly preferred. Experience holding employees accountable for deadlines, standards, and follow-through. Proven ability to build, implement, enforce, and measure workflows, SOPs, training programs, accountability systems, or operational processes. Experience managing competing priorities, legal technology, vendors, and system implementations in a high-volume environment. Desired Skills & Attributes The firm is looking for someone with: Strong operational judgment and prioritization skills. Excellent organization, project management, documentation, and follow-through. Ability to create clarity through SOPs, workflows, checklists, dashboards, and process maps. Strong competency with legal and business systems; Filevine and Google Workspace preferred. Strong written, verbal, and listening skills. Ability to conduct direct accountability conversations. Professionalism, sound judgment, and consistent execution. A direct, calm, and respectful approach to difficult conversations. Self-direction and ability to make decisions without constant approval. Flexibility to move between systems work, staff accountability, and hands-on office administration. Limited flexibility may be considered after sustained successful performance. After three months/probationary period: healthcare stipend of up to $350/month , 401(k) with 3% employer match , PTO under the firm's policy, and paid holidays. #J-18808-Ljbffr