Guest Relations Manager
Virtual Vocations Inc
As the primary point of contact for post-trip guest feedback, the full-time remote Guest Relations Manager will manage guest complaints, analyze survey data, and enhance overall guest satisfaction while collaborating with various departments to drive service recovery initiatives. Key responsibilities Resolve post-trip complaints to ensure guest satisfaction Analyze post-trip survey data and report insights to inform strategic decisions Coordinate with department heads to address and respond to guest feedback effectively Required qualifications B.A./B.S. degree required 5-10 years of experience in guest relations or customer service, preferably in luxury travel Proven ability to handle guest complaints and execute service recovery Strong analytical skills with experience interpreting survey data and performance metrics Technical proficiency in Salesforce and survey platforms such as InMoment or Qualtrics
Vacancy posted 2 days ago
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