Senior Application Support Engineer

Senior Application Support Engineer

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have in This Role

As a Senior Application Support Engineer, you will support critical risk management systems powering core processing across NSCC, FICC, and DTC. These platforms handle high-volume workflows such as margin calculations and intraday processing, where system stability and availability are business critical.

This role is production support-focused (not pure SRE), with an expectation to apply SRE principles to improve reliability, reduce incidents, and drive proactive operational improvements.

You will work across a broad technology stack (mainframe, distributed systems, cloud, databases, ETL) and partner closely with engineering, infrastructure, and business teams to ensure seamless production operations.

Your Primary Responsibilities:

• Provide production/application support across mission-critical risk platforms
• Monitor systems, triage alerts, and resolve incidents end-to-end
• Perform root cause analysis (RCA) and drive permanent fixes
• Troubleshoot across UI, services, databases, and batch processing layers
• Support and monitor batch workflows (margin & intraday processing)
• Execute SQL queries for data analysis and issue resolution
• Drive incident, problem, and change management (ITIL processes)
• Participate in release, deployment, and operational readiness activities
• Maintain and enhance runbooks, knowledge articles, and documentation
• Identify recurring issues, stability gaps, and automation opportunities
• Collaborate with global teams and stakeholders for production stability
• Participate in on-call and weekend rotation support

Qualifications

• Bachelor's degree preferred or equivalent practical experience
• 6-8 years of experience in application or production support environments

Talent Needed for Success

• Strong experience with Unix/Linux systems and production troubleshooting
• Hands-on experience with databases (Oracle, Snowflake, or similar) and SQL
• Exposure to ETL tools (Informatica, Talend, or similar)
• Experience with cloud platforms (AWS, Azure, OpenShift, or similar)
• Working knowledge of Java and/or Python (debugging and understanding code flows)
• Experience with monitoring, alerting, and incident management tools
• Familiarity with batch processing and scheduling systems
• Understanding of APIs, distributed systems, and application architecture
• Strong analytical and problem-solving skills across complex environments
• Ability to effectively communicate with both technical and business stakeholders

Preferred Skills

• Experience supporting financial services or risk platforms
• Exposure to mainframe environments
• Understanding of SRE or production engineering practices
• Experience supporting high-volume, large-scale platforms

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.