Front of House Manager
Hurricane Grill & Wings
DESCRIPTION Position Summary The Front of House (FOH) Manager is responsible for overseeing all dining room operations to ensure an exceptional guest experience while maintaining Hurricane Grill & Wings' standards for hospitality, food quality, cleanliness, and service. This role leads and develops front-of-house team members, manages daily operations, and works closely with the kitchen management team to deliver efficient, friendly, and consistent service. Key Responsibilities: Guest Experience • Deliver outstanding hospitality by ensuring every guest receives friendly, attentive, and efficient service. • Resolve guest concerns promptly and professionally. • Maintain a welcoming, clean, and organized dining room, patio, and bar areas. • Monitor guest satisfaction and implement improvements as needed. Team Leadership • Recruit, interview, hire, onboard, and train front-of-house staff. • Schedule servers, bartenders, hosts, food runners, and bussers based on business needs. • Coach employees through regular feedback and performance evaluations. • Promote teamwork, accountability, and a positive workplace culture. • Enforce company policies, appearance standards, and safety procedures. Operations Management • Supervise daily opening, shift change, and closing procedures. • Ensure proper cash handling, register balancing, and deposit preparation. • Monitor labor costs and staffing efficiency. • Maintain appropriate inventory levels for front-of-house supplies. • Ensure compliance with health department regulations and food safety standards. • Coordinate with kitchen management to maintain smooth communication between front and back of house. Compliance & Safety • Ensure compliance with all company policies and local, state, and federal regulations. • Maintain alcohol service compliance and responsible beverage service. • Conduct regular safety inspections and ensure all employees follow safety procedures. Qualifications • Minimum 2 years of restaurant management experience (casual dining preferred). • Strong leadership, coaching, and communication skills. • Excellent guest service and conflict resolution abilities. • Experience with POS systems and restaurant scheduling software. • Ability to multitask in a fast-paced environment. • Flexible schedule, including nights, weekends, and holidays. • Food Handler and Alcohol Service certifications (or ability to obtain). Physical Requirements • Stand and walk for extended periods. • Lift up to 40 pounds. • Bend, reach, climb, and perform repetitive motions throughout the shift. • Work in a fast-paced restaurant environment. REQUIREMENTS
- Minimum 2 years of restaurant management experience (casual dining preferred).
- Strong leadership, coaching, and communication skills.
- Food Handler and Alcohol Service certifications (or ability to obtain).
- Experience with POS systems and restaurant scheduling software.
Vacancy posted 2 days ago
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