Front of House Manager

DESCRIPTION

Position Summary

The Front of House (FOH) Manager is responsible for overseeing all dining room operations to ensure an exceptional guest experience while maintaining Hurricane Grill & Wings' standards for hospitality, food quality, cleanliness, and service. This role leads and develops front-of-house team members, manages daily operations, and works closely with the kitchen management team to deliver efficient, friendly, and consistent service.

Key Responsibilities:

Guest Experience

• Deliver outstanding hospitality by ensuring every guest receives friendly, attentive, and efficient service.

• Resolve guest concerns promptly and professionally.

• Maintain a welcoming, clean, and organized dining room, patio, and bar areas.

• Monitor guest satisfaction and implement improvements as needed.

Team Leadership

• Recruit, interview, hire, onboard, and train front-of-house staff.

• Schedule servers, bartenders, hosts, food runners, and bussers based on business needs.

• Coach employees through regular feedback and performance evaluations.

• Promote teamwork, accountability, and a positive workplace culture.

• Enforce company policies, appearance standards, and safety procedures.

Operations Management

• Supervise daily opening, shift change, and closing procedures.

• Ensure proper cash handling, register balancing, and deposit preparation.

• Monitor labor costs and staffing efficiency.

• Maintain appropriate inventory levels for front-of-house supplies.

• Ensure compliance with health department regulations and food safety standards.

• Coordinate with kitchen management to maintain smooth communication between front and back of house.

Compliance & Safety

• Ensure compliance with all company policies and local, state, and federal regulations.

• Maintain alcohol service compliance and responsible beverage service.

• Conduct regular safety inspections and ensure all employees follow safety procedures.

Qualifications

• Minimum 2 years of restaurant management experience (casual dining preferred).

• Strong leadership, coaching, and communication skills.

• Excellent guest service and conflict resolution abilities.

• Experience with POS systems and restaurant scheduling software.

• Ability to multitask in a fast-paced environment.

• Flexible schedule, including nights, weekends, and holidays.

• Food Handler and Alcohol Service certifications (or ability to obtain).

Physical Requirements

• Stand and walk for extended periods.

• Lift up to 40 pounds.

• Bend, reach, climb, and perform repetitive motions throughout the shift.

• Work in a fast-paced restaurant environment.

REQUIREMENTS

• Minimum 2 years of restaurant management experience (casual dining preferred).
• Strong leadership, coaching, and communication skills.
• Food Handler and Alcohol Service certifications (or ability to obtain).
• Experience with POS systems and restaurant scheduling software.

Hurricane Grill & Wings