SAP CX AI Business Architect (US Based)

About the Team SAP Customer Experience (CX) Services delivers advisory, implementation, and transformation services to help customers unlock value from SAP’s CX portfolio (Sales, Service, Commerce, Marketing, Consumer Products). Working in a highly collaborative, global environment, we partner with customers, engineering, and partners to turn business strategy into scalable, production‑ready solutions—aligned with SAP best practices, clean core principles, and SAP BTP extensibility. What You’ll Do Serve as a trusted advisor and technical leader for customers, driving AI‑powered CX transformation initiatives across SAP Sales, Service, Commerce, and Marketing solutions. Lead customer‑facing discussions, workshops, and executive engagements, shaping solution vision, architecture, and delivery approach. Drive end‑to‑end solution design and execution for agentic and generative AI use cases embedded within CX business processes. Translate SAP AI strategy (e.g., SAP Business AI, Joule, agentic frameworks) into practical, scalable customer solutions aligned with clean core principles. Partner with customer stakeholders, SAP product teams, and internal architects to deliver measurable business outcomes and adoption. Partner with SAP Sales team including AE, CSM and other stakeholders. Guide and mentor consulting teams across regions, ensuring consistent delivery quality, best practices, and architectural governance. Lead solutioning for proposals, SOWs, and RFPs, ensuring alignment with customer objectives, timelines, and commercial models. Identify opportunities for innovation and accelerators to improve delivery efficiency and customer value realization. Core Competencies Enterprise CX & AI Transformation – Proven ability to lead complex CX transformations, embedding AI capabilities into enterprise workflows with measurable business impact. Customer Engagement & Advisory Leadership – Strong experience leading executive‑level discussions, aligning business and IT stakeholders, and influencing strategic decisions. Systems Thinking Across CX Landscape – Deep understanding of how CX domains integrate with ERP and BTP, enabling scalable, end‑to‑end solution architectures. What You Bring Requirements 10+ years of consulting experience, with a strong focus on SAP CX (Sales, Service, Commerce Cloud, Emarsys) and enterprise architecture principles or enterprise CRM transformations. Experience leading solution architecture discussions, workshops, trade‑offs, and technical governance. Proven ability to design and deliver cloud‑based, integrated solutions using SAP BTP and clean core extensibility. Proficiency in SAP BTP services (AI Core, AI Business Services, Integration Suite, Extension Suite). Experience applying Generative AI/LLMs in customer‑facing scenarios (e.g., automation, recommendations). Advanced knowledge of GenAI architectures (RAG, agent orchestration, fine‑tuning) and prompt engineering. Strong background in ML frameworks (TensorFlow, PyTorch) and programming (Python, Java) and MLOps/LLMOps and model lifecycle management. Experience with agentic systems , orchestration frameworks (LangChain, CrewAI, etc.), and A2A/MCP patterns. Experience delivering end‑to‑end implementations in complex, multi‑stakeholder environments. Why This Role Matters This role is critical in shaping how SAP delivers AI‑powered customer experience transformations for its clients. You will operate at the intersection of business advisory, solution architecture, and delivery execution, turning strategy into tangible outcomes while helping customers adopt next‑generation CX capabilities at scale. Equal Employment Opportunity Statement Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 151,900 - 258,300 USD. The actual amount offered will be within that range, dependent on key aspects of each case such as education, skills, experience, scope of the role, location, etc., as determined through the selection process. #J-18808-Ljbffr