Assistant Director - Academic Support Center

Assistant Director - Academic Support Center Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. Job Description: The University at Albany has implemented a campus wide student success model aligning current advising structures, strengthening campus coordination and collaboration, and providing holistic and personalized support for students from admission to graduation. In furtherance of this mission, the Academic Support Center (ASC) at the University at Albany is seeking an innovative and student-centered Assistant Director to support the University's student success model. As an Assistant Director in the Academic Support Center, the incumbent will have diverse responsibilities centered around student academic advising, intra- and inter-departmental collaboration, and program development and management. The successful candidate must be familiar with developmental and pro-active advising models, have a commitment to student-centered advisement, and be comfortable using information technology to assist in advisement. This is a calendar year position, and participation is required in all summer orientation sessions. Primary Responsibilities Academic Advising Serve as an academic advisor, offering developmental, proactive, and group advisement. At all times advisors will be responsible for monitoring academic progress and communicating with the student about university requirements. When changing majors, students will need to work with their university advisor to discuss the change, review the new degree requirements and evaluate the impact on academic standing and graduation timelines. University advisors are responsible for coordinating a student's success team and proactively initiating intervention strategies when a student needs additional support or referral. Providing targeted and strategic interventions based on a unique understanding of the individual student. Approaching each student recognizing that they have a complex set of issues and concerns that will shape their academic pathway. Connecting with students on a regular basis to build and maintain rapport and serving as the first point of contact to ensure questions are answered and concerns are resolved. Advising Supervision Supervise and guide academic advisors, manage advisor training, and participate in hiring processes. Lead and manage direct reports/team providing guidance, support, and performance feedback to assure goals, programs, activities, and personnel practices are consistent with and contribute to the University's mission. Lead employees for maximum performance and dedication, fostering a positive and productive work environment. Complete performance management feedback and goals timely and per requirements, offering constructive feedback and developing improvement plans. Participate in Senior Staff meetings, assist with management issues, and contribute to the planning of new initiatives. Work with faculty and departments to enhance student success and ensure seamless communication across university services. Training & Professional Development: Support training initiatives for advisors, attend professional development activities, and stay updated on best practices in academic advising and student development. Academic Support Center Liaison: Act as a liaison to specific academic departments or campus units, relaying updates and concerns between departments and ASC. Other reasonable duties as assigned. Functional and Supervisory Relationships Reports to the Director. Supervises the following positions: Academic Advisor, Graduate Assistant. Job Requirements Strong interpersonal, writing (as assessed by application materials submitted), and oral communication skills. Proficiency in Spanish or other non-English language, preferred. Ability to work with a culturally diverse population. Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community. Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role. Minimum Qualifications Bachelor's degree from a college or University accredited by the US Department of Education or internationally recognized accrediting organization. Two or more years of full-time professional experience with a college student population. Experience in providing academic and personal advisement or case management and outreach to support students in meeting educational or career goals, specifically with students in transition or on academic probation. Experience developing and managing programs that support student success. Preferred Qualifications Master's degree from a college or University accredited by the US Department of Education or internationally recognized accrediting organization. Three to five years' professional academic advising experience. Supervisory experience. Experience working with special populations including pre-health, international, first-generation, transfer and/or historically excluded populations of students. Typical office environment. Additional Information This is a promotional opportunity for current UAlbany employees. Eligibility for Consideration You must be employed at the University at Albany campus. You must be in a State-funded UUP professional position (MC employees are not eligible). You must have a permanent, term, or probationary appointment. Only temporary employees employed by UAlbany for three or more consecutive years can be considered eligible. For details concerning the University's Promotion Policy for Professional Employees, please see HR Memorandum 88-4. Professional Rank and Salary Grade: Senior Academic Advisor, SL4, $64,474-68,000. Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that UAlbany is not an E-Verify employer. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at View phone number on click.appcast.io or via email at View email address on click.appcast.io. THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER Applicants MUST submit the following documents: Resume Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications List of 3 professional references with e-mail addresses and telephone numbers Note : After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.). See the FAQ for using our online system. Please contact us if you need assistance applying through this website. Returning Applicants -Login to your UAlbany Careers Account to check your completed application. Closing date for receipt of applications: June 8. #J-18808-Ljbffr University at Albany