Office Assistant

Job Description and Duties

The Employment Development Department (EDD), Document Management Division is searching for a motivated, skilled, and challenge-seeking individual with excellent customer service and attention to detail skills who is innovative and interested in working with an exciting team of professionals in a fast-paced environment.

Under the direction of the Office Services Supervisor II, the incumbent performs a variety of support functions for the Mail Operations & Distribution Section(MODS) under the Office of Documents, Publications, and Distribution (ODPD).

The incumbent is expected to practice high-quality customer service, and become familiar with the Section functions, processes, and Department mail policies to the EDD's customers.

The incumbent's main headquarters is 3704 Parkway Place, West Sacramento, CA.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

The incumbent's main headquarters is 3704 Parkway Place, West Sacramento, CA. Group business hours are 7AM to 3:30PM, Monday through Friday. Travel may be required to other Document Management Division offices, as well as the Sacramento Central Office.

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

OFFICE ASSISTANT (GENERAL)

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to effectively plan, organize, and manage multiple workloads and competing priorities.
• Strong oral and written communications skills.
• Ability to gain and maintain cooperative working relationships at all levels.
• Knowledge of equipment used in an office environment.
• Knowledge of the Microsoft Office suite (Word, Excel, Outlook)
• This position requires an individual who is adaptable, courteous, tactful, and dependable (good attendance is essential).

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters  DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.

The SOQ must be typed, Arial font, 12-point size, no smaller than one inch margins, and no more than one page in length. The SOQ must respond to the following in bulleted format below.

• The SOQ must include a narrative addressing how your experience, training, education, and skills qualify you for this position.

** Automatic disqualification if SOQ was submitted blank, or a different document (e.g. resume) was submitted in lieu of an SO

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.