Cafe Manager

Café Manager

The Café Manager must ensure that the highest standards of food safety are consistently adhered to, and handle multiple daily tasks in an accurate and timely manner. The Café Manager must interact effectively with the program participants and the volunteers who help support the success of the Cafes. This position may be required to work at different locations.

Major Responsibilities

1. Customer Service

• Supervise the daily ordering, serving, and clean-up of meals in an accurate and timely manner
• Maintain a meal reservation system in accordance with program rules and regulations and assist in enrolling new program participants
• Consistently interact with all program participants in a courteous and respectful manner to ensure their confidence and trust in the FSE Program and the Agency
• Review all program participant requests and determine the appropriate action
• Handle all program participant complaints promptly
• Report any identified social or health needs to the Food Service Operations Manager
• Respect the confidentiality of program participants
• Maintain a professional demeanor and appearance
• Order supplies as needed, in an accurate and timely manner, in accordance with program guidelines

2. Volunteers

• Oversee and supervise the daily activities of onsite volunteers
• Develop and maintain effective working relationships with all volunteers, and create and maintain a respectful and productive work environment that engages all volunteers in such a way that they remain committed to the program
• Assist in recruiting and identifying potential volunteers

3. Money and Data Management

• Accurately record and account for all donations and monies received onsite and forward them on a daily basis to the LifeBridge Community Services Billing Specialist in accordance with the policy and procedure manual
• Accurately maintain required daily attendance, meal temperature and meal evaluations records and forward them on a weekly basis to the LifeBridge Community Services Billing Specialist

4. Compliance

• Be knowledgeable of and consistently adhere to all policy and procedure guidelines in the Café Manager's Manual
• Consistently adhere to all federal and state mandated regulations to ensure food safety
• Accept food from the caterer, and assess that the quantity and quality are as ordered
• Take the temperature of the food at the time of delivery and again when the food is served
• On the appropriate form, record the client's reaction to the food and complaints about the food, if any, on a daily basis
• Maintain the cleanliness and upkeep of equipment
• Adhere to all LifeBridge Community Services policies and procedures
• Consistently maintain an honest and respectful working relationship with all MOW staff

5. Other

• Attend quarterly meetings as required.
• Participate in ongoing job-related training as requested.
• Recommend improvements that impact efficiency and/or cost savings, and implement them as directed. Perform other duties as assigned.

Education and Experience Required:

• Ability to interact with a diverse population, especially with the elderly.
• High School graduate or equivalent
• Clean criminal history.
• Impeccable integrity and possess the ability to use good judgment.
• Consistently reliable, flexible, and posses the ability to work under deadlines.
• Strong organizational skills with the proven ability to consistently maintain attention to detail and accuracy.

• Strong customer service and interpersonal skills, with the ability to supervise volunteers.
• Effective communication skills with the ability to read, write and speak English fluently, bilingual is a plus.
• Present with a neat, clean and professional appearance.
• Experience in food handling, food preparation and food serving, elderly nutrition and/or similar work experience is a plus
• Be able to travel as needed to cover at any Meal Site.

Confidentiality: The employee will be required to sign a confidentiality agreement. Violation of this agreement may result in disciplinary action up to an including immediate dismissal.

Perks

• Paid Vacation, sick and personal days
• Paid Holidays
• Life insurance
• EAP program
• Wellness day events