Salesforce Administrator

Clear Channel Outdoor Job Summary Clear Channel Outdoor is seeking an experienced Salesforce Administrator to join a small, collaborative Salesforce team embedded within a larger Technology organization. This is a project-heavy, builder role — you will serve as a key operational expert and cross-functional partner: identifying and resolving org discrepancies, collaborating with business stakeholders to implement new platform capabilities, defining requirements for development teams, and ensuring monthly deployments land successfully. The right candidate is equally comfortable investigating a data anomaly, writing a support case, and creating documentation for the team. Job Responsibilities Org Health & Discrepancy Management Proactively identify discrepancies in org configuration, data, automation behavior, and integration output; develop and execute remediation plans Monitor org health using tools such as Salesforce Optimizer, Health Check, and OrgCheck; prioritize findings by risk and business impact Investigate unexpected system behavior; create clear, well-documented Salesforce support cases and partner with Salesforce Support to resolve issues or obtain authoritative clarification on platform functionality Feature Implementation & Platform Growth Partner with business stakeholders and Salesforce account teams to evaluate, plan, and implement new platform features and products (e.g., Agentforce, archiving tools, Einstein capabilities) Translate business requirements into clear, actionable specifications; identify what needs to be built and configure the org accordingly, partnering with developers to determine the appropriate solution (flow, trigger, or otherwise) Stay current on Salesforce release updates (3x/year); interpret release notes, assess org impact, and communicate changes to stakeholders and leadership Maintain and update AppExchange packages; evaluate new packages that could add value to the org and bring recommendations to the team Development Collaboration & Deployment Define business and technical process requirements; write clear user stories and acceptance criteria for developers to build and test against Set up and manage sandbox environments (Developer, Partial, Full) each month for UAT testing and across the SDLC; ensure environments are refreshed, configured, and ready for business validation; maintain environment inventory and coordinate access Coordinate and ensure successful monthly deployments through multiple deployment methods, including change sets and other code deployment tooling; document release notes, maintain deployment logs, and conduct post-deploy validation Data Management Monitor and maintain data quality processes including deduplication and field governance; maintain archive policies and monitor data storage usage to keep the org within storage limits Execute data loads using Data Loader and other ETL methods; write and run SOQL queries for reporting, troubleshooting, and data extraction tasks Investigate and resolve data integrity issues across standard and custom objects Org Administration, Security & Integrations Partner with the business to evaluate and advise on user accounts, roles, profiles, permission sets, and permission set groups; provide guidance and recommendations to ensure alignment with the principle of least privilege Consult with stakeholders on org security health including login policies, session settings, field-level security, and sharing rules; surface risks and recommend best practices Monitor and audit org activity, user access, and configuration changes Administer and maintain Salesforce-native tools including Einstein Activity Capture (EAC) and Sales Engagement; support third-party integrations and collaborate with internal technology teams on integration touchpoints Documentation & Team Enablement Partner with business operations to help create and structure documentation; own the creation of IT-facing process guides, troubleshooting references, and technical feature overviews for the Salesforce team Develop learning materials and training resources when new features or workflows are introduced; maintain internal knowledge base content Provide guidance and best practice recommendations to business operations for building and maintaining their own reports and dashboards Job Qualifications Education and Certifications Bachelor’s degree in a relevant field (preferably business administration, information systems, or computer science) or comparable work experience Salesforce certifications (Administrator, Platform App Builder, or equivalent) a plus; platform literacy and delivery credibility matter more than credential count Work Experience 3–5 years of hands‑on Salesforce Administration experience in a production org Demonstrated experience with Sales Cloud in a project‑heavy environment Experience managing sandbox environments and deploying via change sets and other deployment tooling across a monthly release cycle Proven ability to identify org discrepancies, investigate root cause, and drive resolution independently or in partnership with Salesforce Support Experience writing user stories and defining requirements for a development team Experience creating IT-facing documentation and learning materials Familiarity with AppExchange app administration Exposure to Agentforce, Einstein features, or other AI‑powered Salesforce capabilities a plus Experience with Einstein Activity Capture (EAC) and Sales Engagement, including Application‑Level OAuth 2.0 setup and email sync troubleshooting, a plus Background in media, advertising, or field sales industries a plus Experience utilizing agile delivery methods, practices, and frameworks (e.g., Scrum, Kanban, Lean) a plus Experience integrating Salesforce with other cloud‑based applications and data services a plus Skills You take ownership of the Salesforce org and follow through on commitments to both the business and the technology team You are comfortable working independently on most admin tasks but know when to loop in developers, stakeholders, or Salesforce Support You are motivated to stay current with Salesforce platform releases and proactively communicate relevant changes You approach org health with a detective mindset — you notice when something is off and you dig until you understand why You collaborate effectively with cross‑functional teams including business operations, developers, and leadership You are organized, thorough in your documentation, and treat knowledge sharing as part of the job You can navigate competing priorities across support needs, project work, and monthly deployment cycles You are highly organized with strong time management skills; you are detail‑oriented and follow through on the small things as well as the big ones You are a self‑starter with a diligent work ethic; you can multi‑task and remain calm under pressure Competencies Business Acumen: Understands how Salesforce configuration supports broader business operations and sales processes; applies platform decisions with organizational impact in mind Collaboration: Partners effectively with business operations, developers, and leadership; contributes to a team environment where information and context are shared openly Creativity: Comes up with creative solutions to org challenges; makes connections across unrelated problems and brings original thinking to platform design and process improvement Customer Focus: Builds and maintains org configurations with end users in mind; seeks to improve usability, data quality, and reliability across the platform Drive for Results: Delivers quality work across overlapping workstreams — org support, project delivery, and monthly deployment cycles — and takes accountability for outcomes Functional/Technical Skills: Has the functional Salesforce knowledge and technical depth to perform at a high level; stays current with platform capabilities and applies them effectively Innovation Management: Explores new Salesforce features and releases, assesses relevance to the org, and brings informed recommendations to the team Process Management: Follows established development and deployment processes while identifying opportunities to improve org health, documentation, and team workflows Problem Solving: Uses rigorous logic to solve difficult org and process problems; probes beyond the obvious, looks for hidden root causes, and delivers practical, scalable solutions Physical Demands The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands. Employee must have the ability to see written documents, computer screens and to adjust focus. This job is performed in a temperature-controlled office environment. Occasional business travel - approximately 10% Location San Antonio, TX: 4830 North Loop 1604 West, Suite 111, 78249 Position Type Regular The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Our organization participates in E-Verify. Click here to learn about E-Verify. At Clear Channel Outdoor, we're more than a leader in Out-of-Home advertising. We're pioneers shaping the future of how brands connect with people in the real world. As one of the largest and most innovative advertising platforms in the U.S., we're redefining the power of OOH media with cutting-edge creativity, impactful digital billboards, advanced data analytics, and measurement solutions. But what truly sets us apart is our people. Our employees describe Clear Channel Outdoor as a place where collaboration thrives, where teams explore solutions together, and, where the supportive culture created by coworkers fuels motivation and success. We believe in investing in our culture because we know that great business outcomes start with engaged, supported employees. Here, you'll find opportunities to grow your career, make a difference, and do meaningful work that creates a positive impact both inside and outside in the communities we serve. Joining our team means helping to push the boundaries of what's possible in Out-of-Home - and doing it in an environment where people, passion, and purpose come together to drive progress. - Health, dental and vision plan options - Spending and health savings accounts - Employee assistance program - Critical illness and accident insurance - Life and disability insurance - 401(k) Retirement with company match - Paid time off Additional discount programs and benefits - Identity theft protection - Legal insurance - Pet insurance - Gym memberships - Home and auto insurance Professional Development Opportunities - Leadership development program - Peer coaching - Collaborative career development plans - Training & development As an equal opportunity workplace, we believe that being yourself enables us to deliver innovative advertising solutions while enhancing our communities. Our goal is to foster an inclusive environment where we celebrate you as you are, and value your growth and passion. Know Your Rights Clear Channel Outdoor is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please direct your inquiries to MyHR at View phone number on click.appcast.io or email us at View email address on click.appcast.io When you call this number to request an accommodation, you must have the information related to the specific position you are interested in (requisition number, job title, location, etc.). #J-18808-Ljbffr