Customer Service Associate

Warehouse Customer ServiceWest Kingston - West Kingston, RI 02892OverviewLevel Entry Position Type Full Time Job Shift DayDescriptionArnold Lumber Company isn't just a lumberyard; we are an expanding fourth-generation family business that has been servicing New England communities for over 110 years. Our reputation and success are built on trust, delivering excellence, embracing opportunity, and investing in the future.We're proud to be nationally recognized in 2025 as: - LBM's Journals Dealer of the Year - Best Places to Work for Women - Best Places to Work in Rhode IslandAt our core, we believe in collaboration, continuous learning, and celebrating wins together. Joining our team means being part of a supportive environment where your ideas matter, your creativity is encouraged, and your growth is supported.What You'll DoAs our Warehouse Customer Service Representative, you'll play a key role in delivering outstanding service by assisting customers with product selection, as well as picking and staging orders for both walk-in clients and deliveries.Serve as the first point of contact for walk-in customers, acting as a liaison with counter sales and providing assistance with product selection, order picking, and customer service.Accurately pick, organize, and stage products for transfers, work orders, and deliveries, ensuring all transactions are processed efficiently and discrepancies are promptly reported to the Department Manager.Maintain product integrity through proper handling, storage, and palletizing techniques to ensure safety and quality.Perform general housekeeping duties to uphold warehouse and yard standards, including sweeping, organizing, and consolidating products as needed.Conduct and document forklift pre-trip inspections to ensure operational safety and compliance.QualificationsWhat We're Looking ForWe'd love to meet you if you bring:• Education: High School diploma or equivalent• Experience: Working in a warehouse or similar; Customer service experience• Skills: Standing, climbing, bending, and lifting up to 80lbs• Bonus Points: Forklift experience preferredWhy You'll Love Working HereCompetitive pay & benefits packageProfessional developmentSkill enhancement for career progression.A team that feels more like familyArnold Lumber Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.