Member Services Representative

Member Service Representative

Capitol Dental Group is a leading dental support organization committed to expanding access to high-quality, patient-centered oral healthcare. We partner with dental providers across the Pacific Northwest to deliver comprehensive services in a collaborative, supportive environment. Our focus is on empowering clinicians and team members with the tools, technology, and operational support they need to provide exceptional care.

At Capitol Dental Group, we believe in making dentistry more accessible and equitable for all communities, including underserved populations. Our organization emphasizes innovation, continuous learning, and a culture of respect and inclusion. Team members enjoy opportunities for professional growth while making a meaningful impact on patients' lives every day.

Member Service Representatives will be calling our members to schedule them in a clinic or on our dental vans. We're looking for someone who can make an impressive first impression and who can build ongoing rapport with each and every patient. Are you an enthusiastic, collaborative extrovert with supreme communication skills? If so, we say, come join our team!

Duties & Responsibilities:

• Persuading members to schedule appointment with supplied script
• Verifying insurance
• Scheduling transportation
• Setting up interpreters
• Perform other administrative duties as assigned

Full Time:

• 8 hour shifts 4 to 5 days per week.
• Core hours range from 7:00 AM - 6:00 PM.
• Available shifts include 7:00 AM - 3:00 PM; 8:00 AM - 5:00 PM; 9:00 AM - 6:00 PM

Location:

Capitol Den Care 610 Hawthorne Ave. SE Suite 250 Salem, OR 97301, USA

Qualifications:

• Must be resilient and target oriented
• Previous Call Center experience
• Bilingual preferred
• Must have excellent verbal and written communication skills
• Computer literate a must
• High school diploma or GED required

Compensation:

• The pay range for this opportunity is $18.00 - $20.00 an hour depending on experience.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.