Service Inside Sales Coordinator

SUMMARY
The Service Inside Sales Coordinator is responsible for analyzing customer information to make product and service recommendations and provide post-sale support. Follows up on interested parties and assists in closing sales. Makes cold calls and schedules appointments to discover new service and sales business opportunities. Responds to technical inquiries, questions, and complaints from customers to provide the best possible service. Works with departments on assisting with order entry or updates on accounts. This is a hybrid position, two days in office and three days remote after completing the new hire training curriculum . The salary range for this position is, $22.50-$31.43 hourly.

EDUCATION / EXPERIENCE

• Bachelor’s Degree in Business or related degree
• 1 year of experience in sales or customer service

PRIMARY DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Generation of new business
• Handles inbound service, parts, and accessories inquiries as they relate to sales
• Handles inbound calls and customer support tickets
• Provides basic technical support assistance for existing and potential customers
• Maintains CRM Database for customers
• Assist customers in upgrading their instrument when found to be beyond repair.
• Coordinates sales activities with outside sales personnel
• Leads Prequalification and Follow up
• Conducts outbound direct sales calls

MARGINAL JOB FUNCTIONS

• Identify possibilities for improvement
• Adhere to ISO processes and work instructions
• Other duties as assigned
  
   

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk, hear, and use hands.
• The employee is required to lift up to 100 pounds.
• This position does not require the use or operation of special equipment such as various test and measurement meters.
• This position does not require employees to move instruments in service
• Personal protective equipment, safety glasses, ear plugs, protective footwear, protective gloves (as required by application, or by customer site)

WORK ENVIRONMENT

• This position is exposed to risk of electrical shock
• This position does not require work- or job-related travel
• This position works in a moderate noise environment
• This position works near moving mechanical parts

Additional Company Benefits:

• We are pleased to offer a Wellness Stipend of up to $100 per month ($1,200 annually), provided as a non-taxable benefit to support your overall health and well-being
• After 90 days of employment , you will become eligible for our 401(k) program , including a company match of up to 3%
• After 90 days of employment , you will also be eligible to participate in our quarterly bonus program , recognizing overall company performance
• As an added perk, employees enjoy access to fresh organic produce delivered weekly on Tuesdays from May through early October , helping support healthy lifestyles both at work and at home

Ikonix USA LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ikonix USA LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.