Assistant Funeral Director - Kansas

Job Description

Job Description

The Assistant Funeral Director reports to the Location Manager. He/She provides customer service in all areas of helping our families achieve peace following the loss of a loved one. The Assistant Funeral Director works closely with the Funeral Director and while not taking care of all of the family’s needs, contribute at a more significant level than the Funeral Attendant in ensuring fulfillment of the Family’s death care needs. State or provincial law may require a license to perform these duties.

Successful candidates are people who establish strong personal and business relationships with customers. Assistant Funeral Directors are listeners, advisors, supporters and facilitators. They are accountable for servicing families in a professional and timely manner. Respectful service and attention to customer needs are integral to a continued relationship with the family. Contributing as a team member, where individuals work together and share equally in the exchange of ideas, concepts and process outcomes is important.

The Assistant Funeral Director duties must be performed consistently with the company's mission and values and in adherence to company policies and procedures.

Certain variations may exist across locations or markets particularly as they relate to location differences, whether a license is required for certain duties, and the size and staffing at a location or in a market. 

Specific Responsibilities  

• Arranging and conducting funeral and memorial ceremonies in a professional, organized and caring manner and in keeping with Company Policies and Procedures
• Retain heritage and grow market share through active involvement with community, religious and other organizations
• Respectfully provide remains of deceased in keeping with Company and Regulatory requirements
• Care for the deceased in a respectful manner while performing a variety of tasks which may include: transfers, lifting of deceased human remains, dressing and casketing; coordinating and assisting with funeral service, and visitation, delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families and setting of chairs and the removal, proper care and storage of these items
• Assist on funeral services by supervising the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services, assisting at the cemetery, floral delivery, picking up supplies, participating at special functions, ensuring refreshments are available (where allowed by law) and other duties, as required
• Promote a safe work environment by being aware of and practicing universal precautions and adopting general principles of safe conduct
• Ensure adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and rules applicable to the provision of funeral services
• Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits and pension, pre-arrangements for next of kin 
• Complete and accurate preparation of all documents related to services, cremations, maintenance, and any other type of data entry
• Office duties such as operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system may be required to be operated from time to time
• Washing and cleaning of all funeral home vehicles and other client vehicles as required from time to time as a promotional gesture
• Assist with the maintenance of vehicles, the facility and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management 
• General maintenance of building, grounds and vehicles Operation and maintenance of the crematory including repositioning and processing of cremated remains as per the Procedures Manual
• Answering phones, preparing reports as necessary and participating in staff meetings
• General housekeeping duties
• Any other duties as directed by management
• This position requires physical contact with the remains of the deceased
• This job is Non-exempt.

Experience and Educational Requirements

• Equivalent to high school education and completion of a diploma training program at a college or technical school specializing in Funeral Services
• Must have or obtain an Assistant Funeral Director license in the state of Kansas 
  • If the chosen candidate is not already licensed, we will pay for the test and provide study materials.  
• Good driving record and must provide a valid driver’s license
• Previous customer service and/or sales experience would be a definite asset
• Knowledge of computers and some software would be an asset, or willingness to learn
• Above average communication skills
• High level of compassion and integrity
• Problem solving skills
• Ability to multi task and set priorities
• Detail oriented
• Professional and team player

Work Environment

•    Work indoors and outdoors during all seasons and weather conditions

•    Professional Dress is required when in contact with families

•    Drive company owned vehicles, with and without passengers, in surrounding community with varying traffic conditions

Work Postures

•    Frequent, continuous periods of time standing, up 6 hours per day

•    Climbing stairs to access buildings frequently

Physical Demands

•    Ability to lift up to 50 pounds; push/pull up to 200 pounds

•    Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers, and phone usage

AAP/EEO Statement
Legacy Funeral Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.

4099 - Kansas